Service Referrals. CBT shall refer all questions from any Intermedia resale Customer regarding any Intermedia service or product directly to Intermedia in accordance with the procedures set forth in the Implementation Plan. CBT shall use its best efforts so that all CBT representatives who receive such inquiries regarding Intermedia services do not in any way disparage or discriminate against Intermedia or its products or services and do not provide information about CBT products or services during such Customer contact except as described in Section 10.10.7.
Appears in 2 contracts
Sources: Interconnection Agreement, Interconnection Agreement