Common use of Service Reporting Clause in Contracts

Service Reporting. 2.5.1 From the date hereof and thereafter until the earlier of the Scheduled MSA End Date or applicable Service Schedule Expiry Date, the Provider shall, with respect to each Service for which the Service Schedule requires a certain Service Level, provide to the Recipient, as part of its monthly performance reports a set of hard copy and soft copy reports to verify the Provider’s performance and compliance with the Service Levels and record the occurrence of any Criticality 1 Incidents. 2.5.2 The Parties will review the Provider’s performance against the Service Levels for the previous reporting period.