Common use of Service Request Reporting Clause in Contracts

Service Request Reporting. Service Provider responsibilities include: 1. Provide a monthly report on use of the knowledge base to fulfil Service Requests. 2. Provide a monthly report, or more frequently as required by DIR, including: 2.1. Progress toward fulfillment and the status of all Service Requests. 2.2. Committed fulfillment timeframes, anticipated completion times, and status. 2.3. Ownership and activities toward fulfillment for all open Service Requests. 2.4. Changes in Service Request status throughout the Service Request life cycle. 2.5. Categories of Service Requests, by DIR Customer. 3. Provide a monthly report on Service Provider and DCS Service Providers staff activities on Service Requests. 4. Provide a monthly report on outstanding and aging Service Requests and the trends thereof. 5. Provide reports on all requesting mediums to show demand, forecasts on demand, trends, product health, spend, problem areas, and backlogs. 6. Provide reports on the effectiveness of the Request for Solution process, including: time- to-solution, time-to-respond, accuracy of proposals, accuracy of forecast and captured compared to canceled.