Service Requests. All support tickets arrive into the support queue with status New. They are then to be triaged during the Service Scope hours at the discretion of the next available Support Analyst.
Appears in 8 contracts
Sources: Standard Service Level Agreement (Sla), Standard Service Level Agreement (Sla), Service Level Agreement (Sla)
Service Requests. All support tickets Support Tickets arrive into the support queue with status New. They are then to be triaged during the Service Scope hours at the discretion of the next available Support AnalystConsultant.
Appears in 4 contracts
Sources: Service Level Agreement, Service Level Agreement (Sla), Service Level Agreement
Service Requests. All support tickets arrive into the support queue with status NewNew and Priority 4. They are then to be triaged within the first hour during the Service Scope hours at the discretion of the next available Support Analyst.. *
Appears in 2 contracts