Common use of SERVICE REQUIRMENTS Clause in Contracts

SERVICE REQUIRMENTS. 4.1 The Contracting QP shall place one (1) Order for each Residential Per-End-User Connection. For example, if the Contractor wishes to take up two (2) Residential Per- End-User Connections, the Contracting QP shall submit two (2) separate Orders. 4.2 When placing an Order for a Residential Per-End-User Connection, the Contracting QP shall be required to: (a) Choose one Service Port type which is either Fast Ethernet (“FE Service Port”) or Gigabit Ethernet (“GE Service Port”). In the same Order, the Contracting QP may choose up to two additional Service Ports to be aggregated to the same Residential Per-End-User Connection provided that all the Service Ports are of the same type. For FE Service Port(s), each Residential Per-End-User Connection will have a PIR of 100Mbps Downlink and 50Mbps Uplink. For GE Service Port(s), each Residential Per-End-User Connection will have a PIR of 1Gbps Downlink and 500Mbps Uplink. (b) Choose any of the following Network Layers: (i) Option1: Layer 2 VLAN (IEEE 802.1q and IEEE Q-in-Q). Where there is more than one Service Port sharing the same Residential Per-End- User Connection, each Service Port shall have unique VLAN(s); (ii) Option 2: Layer 3 IPv4; (iii) Option 3: Layer 3 IPv6, provided that the availability of Option 2 and Option 3 above are subject to the Contracting QP having taken up and completed the L3 Virtual Routing Domain Setup Service, which is an Ancillary Mandated Service provided by Nucleus Connect. (c) Subscribe to at least one Class of Service for such Residential Per-End-User Connection and indicate the total CIR it wishes to purchase in blocks of 5Mbps Downlink and/or 5Mbps Uplink, provided that: (i) the combined aggregate CIR for all subscribed Classes of Service shall be no more than 100Mbps Downlink and/or 50Mbps Uplink for FE Service Port; (ii) the combined aggregate CIR for all subscribed Classes of Service shall be no more than 300Mbps Downlink and/or 150Mbps Uplink for GE Service Port; and (iii) such Residential Per-End-User Connection shall have at least one (1) Class of Service with: (I) a minimum CIR of 25Mbps Downlink, in the case where the Service Port(s) are FE Service Port(s); or (II) a minimum CIR of 250Mbps Downlink and 10Mbps Uplink, in the case where the Service Port(s) are GE Service Port(s). The Contracting QP may subsequently from time to time, increase or decrease the CIR of each Class of Service subscribed for such Residential Per-End-User Connection, in blocks of 5Mbps Downlink and/or 5Mbps Uplink, provided that sub-paragraphs (i) to (ii) above is complied with. Such increase or decrease of CIR shall constitute a Modification for which the Contracting QP shall be required to submit an Order pursuant to and in accordance with the General Service Terms and Conditions. The table below sets out the performance parameters of each Class of Service: Class A Real Time 0.5ms 4ms 0.2% Class B Near Real Time 1ms 8ms 0.2% Class C Mission Critical 3ms 15ms 0.1% Class D Best Effort Best Effort 30ms Best Effort 4.3 If the Contracting QP injects traffic into any Residential Per-End-User Connection which exceeds the CIR purchased for such Residential Per-End-User Connection pursuant to paragraph 4.2(c), the Contracting QP acknowledges and agrees that notwithstanding that Nucleus Connect will endeavour to deliver such excess traffic, such delivery is not guaranteed. For the avoidance of doubt, the Contracting QP shall not be able to inject traffic into any Residential Per-End-User Connection which exceeds the PIR as set out in paragraph 4.2(a). 4.4 The Contracting QP must adhere to Nucleus Connect’s QoS tagging scheme when sending or receiving data traffic through any Residential Per-End-User Connection from the relevant Service Port(s). Such QoS tagging scheme requires the use of priority bit value 5 for Class A, priority bit value 4 for Class B, priority bit value 2 for Class C and priority bit value 1 for Class D. 4.5 If the Contracting QP requires Nucleus Connect to perform QoS tagging on behalf of the Contracting QP, such tagging shall be on a one C-VLAN and one CoS per Service Port basis. 4.6 In relation to any Residential Per-End-User Connection taken up by the Contracting QP, if the Contracting QP wishes to: (a) change the then existing Service Port type in respect of such Residential Per- End-User Connection (from FE Service Port to GE Service Port or vice versa); and/or (b) add or reduce the number of Service Ports aggregated to such Residential Per-End-User Connection, provided that the number of Service Ports sharing such Residential Per-End-User Connection shall not exceed three (3) at all times, each such event shall constitute a Modification for which the Contracting QP shall be required to submit an Order pursuant to and in accordance with the General Service Terms and Conditions.

SERVICE REQUIRMENTS. 4.1 The Contracting QP shall place one (1) Order for each Residential Per-End-User Connection. For example, if the Contractor wishes to take up two (2) Residential Per- End-User Connections, the Contracting QP shall submit two (2) separate Orders. 4.2 When placing an Order for a Residential Per-End-User Connection, the Contracting QP shall be required to: (a) Choose one Service Port type which is either Fast Ethernet (“FE Service Port”) or Gigabit Ethernet (“GE Service Port”). In the same Order, the Contracting QP may choose up to two additional Service Ports to be aggregated to the same Residential Per-End-User Connection provided that all the Service Ports are of the same type. For FE Service Port(s), each Residential Per-End-User Connection will have a PIR of 100Mbps Downlink and 50Mbps Uplink. For GE Service Port(s), each Residential Per-End-User Connection will have a PIR of 1Gbps Downlink and 500Mbps Uplink. (b) Choose any of the following Network Layers: (i) Option1: Layer 2 VLAN (IEEE 802.1q and IEEE Q-in-Q). Where there is more than one Service Port sharing the same Residential Per-End- User Connection, each Service Port shall have unique VLAN(s); (ii) Option 2: Layer 3 IPv4; (iii) Option 3: Layer 3 IPv6, provided that the availability of Option 2 and Option 3 above are subject to the Contracting QP having taken up and completed the L3 Virtual Routing Domain Setup Service, which is an Ancillary Mandated Service provided by Nucleus Connect. (c) Subscribe to at least one Class of Service for such Residential Per-End-User Connection and indicate the total CIR it wishes to purchase in blocks of 5Mbps Downlink and/or 5Mbps Uplink, provided that: (i) the combined aggregate CIR for all subscribed Classes of Service shall be no more than 100Mbps Downlink and/or 50Mbps Uplink Uplink, for both FE Service Port; (ii) the combined aggregate CIR for all subscribed Classes of Service shall be no more than 300Mbps Downlink and/or 150Mbps Uplink for Port and GE Service Port; and (iiiii) such Residential Per-End-User Connection shall have at least one (1) Class of Service with: (I) a minimum CIR of 25Mbps Downlink, in the case where the Service Port(s) are FE Service Port(s); or (II) a minimum CIR of 250Mbps 25Mbps Downlink and 10Mbps Uplink, in the case where the Service Port(s) are GE Service Port(s). The Contracting QP may subsequently from time to time, increase or decrease the CIR of each Class of Service subscribed for such Residential Per-End-User ConnectionConnection , in blocks of 5Mbps Downlink and/or 5Mbps Uplink, provided that sub-paragraphs (i) to (ii) above is complied with. Such increase or decrease of CIR shall constitute a Modification for which the Contracting QP shall be required to submit an Order pursuant to and in accordance with the General Service Terms and Conditions. The table below sets out the performance parameters of each Class of Service: Class A Real Time 0.5ms 4ms 0.2% Class B Near Real Time 1ms 8ms 0.2% Class C Mission Critical 3ms 15ms 0.1% Class D Best Effort Best Effort 30ms Best Effort 4.3 If the Contracting QP injects traffic into any Residential Per-End-User Connection which exceeds the CIR purchased for such Residential Per-End-User Connection pursuant to paragraph 4.2(c), the Contracting QP acknowledges and agrees that notwithstanding that Nucleus Connect will endeavour to deliver such excess traffic, such delivery is not guaranteed. For the avoidance of doubt, the Contracting QP shall not be able to inject traffic into any Residential Per-End-User Connection which exceeds the PIR as set out in paragraph 4.2(a). 4.4 The Contracting QP must adhere to Nucleus Connect’s QoS tagging scheme when sending or receiving data traffic through any Residential Per-End-User Connection from the relevant Service Port(s). Such QoS tagging scheme requires the use of priority bit value 5 for Class A, priority bit value 4 for Class B, priority bit value 2 for Class C and priority bit value 1 for Class D. 4.5 If the Contracting QP requires Nucleus Connect to perform QoS tagging on behalf of the Contracting QP, such tagging shall be on a one C-VLAN and one CoS per Service Port basis. 4.6 In relation to any Residential Per-End-User Connection taken up by the Contracting QPQP , if the Contracting QP wishes to: (a) change the then existing Service Port type in respect of such Residential Per- End-User Connection (from FE Service Port to GE Service Port or vice versa); and/or (b) add or reduce the number of Service Ports aggregated to such Residential Per-End-User Connection, provided that the number of Service Ports sharing such Residential Per-End-User Connection shall not exceed three (3) at all times, each such event shall constitute a Modification for which the Contracting QP shall be required to submit an Order pursuant to and in accordance with the General Service Terms and Conditions. 4.7 Nucleus Connect will make available to the Contracting QP the DHCP Option 82 Service in respect of the Residential Per-End-User Connections taken by the Contracting QP.

SERVICE REQUIRMENTS. 4.1 The Contracting QP shall place one (1) Order for each Residential Per-End-User Connection. For example, if the Contractor wishes to take up two (2) Residential Per- End-User Connections, the Contracting QP shall submit two (2) separate Orders. 4.2 When placing an Order for a Residential Per-End-User Connection, the Contracting QP shall be required to: (a) Choose one Service Port type which is either Fast Ethernet (“FE Service KRRVH RQH 6HUYLFH 3RUW W\SH FEZSKeLrvFiceK LV HLWK Port”) or Gigabit Ethernet (“GE Service Port”). In the same Order´ RU *LJDEGLEWS er(viWceKPHoUrt´Q H W , the Q³ WKH hVe DPH 2UGHU Contracting QP may choose up to two additional Service Ports to be aggregated to the same Residential Per-End-User Connection provided that all the Service Ports are of the same type. For FE Service Port(s), each Residential Per-End-User Connection will have a PIR of 100Mbps Downlink and 50Mbps Uplink. For GE Service Port(s), each Residential Per-End-User Connection will have a PIR of 1Gbps Downlink and 500Mbps Uplink. (b) Choose any of the following Network Layers: (i) Option1: Layer 2 VLAN (IEEE 802.1q and IEEE Q-in-Q). Where there is more than one Service Port sharing the same Residential Per-End- User Connection, each Service Port shall have unique VLAN(s); (ii) Option 2: Layer 3 IPv4; (iii) Option 3: Layer 3 IPv6, provided that the availability of Option 2 and Option 3 above are subject to the Contracting QP having taken up and completed the L3 Virtual Routing Domain Setup Service, which is an Ancillary Mandated Service provided by Nucleus Connect. (c) Subscribe to at least one Class of Service for such Residential Per-End-User Connection and indicate the total CIR it wishes to purchase in blocks of 5Mbps Downlink and/or 5Mbps Uplink, provided that: (i) the combined aggregate CIR for all subscribed Classes of Service shall be no more than 100Mbps Downlink and/or 50Mbps Uplink for FE Service Port; (ii) the combined aggregate CIR for all subscribed Classes of Service shall be no more than 300Mbps Downlink and/or 150Mbps Uplink for GE Service Port; and (iii) such Residential Per-End-User Connection shall have at least one (1) Class of Service with: (I) a minimum CIR of 25Mbps Downlink, in the case where the Service Port(s) are FE Service Port(s); or (II) a minimum CIR of 250Mbps Downlink and 10Mbps Uplink, in the case where the Service Port(s) are GE Service Port(s). The Contracting QP may subsequently from time to time, increase or decrease the CIR of each Class of Service subscribed for such Residential Per-End-User Connection, in blocks of 5Mbps Downlink and/or 5Mbps Uplink, provided that sub-paragraphs (i) to (ii) above is complied with. Such increase or decrease of CIR shall constitute a Modification for which the Contracting QP shall be required to submit an Order pursuant to and in accordance with the General Service Terms and Conditions. The table below sets out the performance parameters of each Class of Service: Class A Real Time 0.5ms 4ms 0.2% Class B Near Real Time 1ms 8ms 0.2% Class C Mission Critical 3ms 15ms 0.1% Class D Best Effort Best Effort 30ms Best Effort 4.3 If the Contracting QP injects traffic into any Residential Per-End-User Connection which exceeds the CIR purchased for such Residential Per-End-User Connection pursuant to paragraph 4.2(c), the Contracting QP acknowledges and agrees that notwithstanding that Nucleus Connect will endeavour to deliver such excess traffic, such delivery is not guaranteed. For the avoidance of doubt, the Contracting QP shall not be able to inject traffic into any Residential Per-End-User Connection which exceeds the PIR as set out in paragraph 4.2(a). 4.4 The Contracting QP must adhere to Nucleus Connect’s QoS tagging scheme when 7KH &RQWUDFWLQJ 43 PXVW DGKHtaUggHin g WscRhe m1e wXhFenOHXV &RQQ sending or receiving data traffic through any Residential Per-End-User Connection from the relevant Service Port(s). Such QoS tagging scheme requires the use of priority bit value 5 for Class A, priority bit value 4 for Class B, priority bit value 2 for Class C and priority bit value 1 for Class D. 4.5 If the Contracting QP requires Nucleus Connect to perform QoS tagging on behalf of the Contracting QP, such tagging shall be on a one C-VLAN and one CoS per Service Port basis. 4.6 In relation to any Residential Per-End-User Connection taken up by the Contracting QP, if the Contracting QP wishes to: (a) change the then existing Service Port type in respect of such Residential Per- End-User Connection (from FE Service Port to GE Service Port or vice versa); and/or (b) add or reduce the number of Service Ports aggregated to such Residential Per-End-User Connection, provided that the number of Service Ports sharing such Residential Per-End-User Connection shall not exceed three (3) at all times, each such event shall constitute a Modification for which the Contracting QP shall be required to submit an Order pursuant to and in accordance with the General Service Terms and Conditions.

SERVICE REQUIRMENTS. ‌ 4.1 The Contracting QP shall place one (1) Order for each Residential NBAP Per-End-User Connection. For example, if the Contractor wishes to take up two (2) Residential Per- EndNBAP Per-End- User Connections, the Contracting QP shall submit two (2) separate Orders. 4.2 When placing an Order for a Residential NBAP Per-End-User Connection, the Contracting QP shall be required to: (a) Choose one Service Port type which is either Fast Ethernet (“FE Service Port”) or Gigabit Ethernet (“GE Service Port”). In the same Order, the Contracting QP may choose up to two additional Service Ports to be aggregated to the same Residential NBAP Per-End-User Connection provided that all the Service Ports are of the same type. , For FE Service Port(s), each Residential NBAP Per-End-User Connection will have a Symmetrical PIR of 100Mbps Downlink and 50Mbps Uplink100Mbps. For GE Service Port(s), each Residential NBAP Per-End-User Connection will have a Symmetrical PIR of 1Gbps Downlink and 500Mbps Uplink1Gbps. (b) Choose any of the following Network Layers: (i) Option1: Layer 2 VLAN (IEEE 802.1q and IEEE Q-in-Q). Where there is more than one Service Port sharing the same Residential NBAP Per-End- End-User Connection, each Service Port shall have unique VLAN(s); (ii) Option 2: Layer 3 IPv4; IPv4 (iii) Option 3: Layer 3 IPv6, provided that the availability of Option 2 and Option 3 above are subject to the Contracting QP having taken up and completed the L3 Virtual Routing Domain Setup Service, which is an Ancillary Mandated Service provided by Nucleus Connect. (c) Subscribe to at least one Class of Service for such Residential NBAP Per-End-User Connection and indicate the total Symmetrical CIR it wishes to purchase in blocks of 5Mbps Downlink and/or 5Mbps Uplink, provided that: (i) the combined aggregate Symmetrical CIR for all subscribed Classes of Service shall be no more than 100Mbps Downlink and/or 50Mbps Uplink for FE Service Port, and 1Gbps for GE Service Port; (ii) the combined aggregate CIR for all subscribed Classes of Service shall be no more than 300Mbps Downlink and/or 150Mbps Uplink for GE Service Port; and (iii) such Residential NBAP Per-End-User Connection shall have at least one (1) Class of Service with: (I) a minimum Symmetrical CIR of 25Mbps Downlink, 10Mbps in the case where the Service Port(s) are FE Service Port(s); or (II) a minimum Symmetrical CIR of 250Mbps Downlink and 10Mbps Uplink, in the case where the Service Port(s) are GE Service Port(s). The Contracting QP may subsequently from time to time, increase or decrease the Symmetrical CIR of each Class of Service subscribed for such Residential NBAP Per-End-User ConnectionConnection , in blocks of 5Mbps Downlink and/or 5Mbps Uplink5Mbps, provided that sub-sub- paragraphs (i) to (ii) above is complied with. Such increase or decrease of Symmetrical CIR shall constitute a Modification for which the Contracting QP shall be required to submit an Order pursuant to and in accordance with the General Service Terms and Conditions. The table tables below sets out show the performance parameters of each the Class of Service: Services for NBAP Per-End-User Connection. Class Of Service Jitter Latency Packet Loss Class A Real Time 0.5ms 4ms 0.2% Class B Near Real Time 1ms 8ms 0.2% Class C Mission Critical 3ms 15ms 0.1% Class D Best Effort Best Effort 30ms Best Effort 4.3 If the Contracting QP injects traffic into any Residential NBAP Per-End-User Connection which exceeds the Symmetrical CIR purchased for such Residential NBAP Per-End-User Connection pursuant to paragraph 4.2(c), the Contracting QP acknowledges and agrees that notwithstanding that Nucleus Connect will endeavour to deliver such excess traffic, such delivery is not guaranteed. For the avoidance of doubt, the Contracting QP shall not be able to inject traffic into any Residential NBAP Per-End-User Connection which exceeds the PIR as set out in paragraph 4.2(a). 4.4 The Contracting QP must adhere to Nucleus Connect’s QoS tagging scheme when sending or receiving data traffic through any Residential NBAP Per-End-User Connection from the relevant Service Port(s). Such QoS tagging scheme requires the use of priority bit value 5 for Class A, priority bit value 4 for Class B, priority bit value 2 for Class C and priority bit value 1 for Class D. 4.5 If the Contracting QP requires Nucleus Connect to perform QoS tagging on behalf of the Contracting QP, such tagging shall be on a one C-VLAN and one CoS per Service Port basis. 4.6 In connection with the installation of the NBAP Per-End-User Connection, the Contracting QP is to provide the following: (a) Power Supply rated 240Volts, 13 Ampere, 16 watt, 50/60Hz; (b) a physically secured structure to mount Nucleus Connect’s equipment weighing not more than 3.5Kg and not larger than 400 mm x 400 mm x 150 mm (Height x Width x Depth); (c) an environment with an operating temperature between minus 40 Degree Celsius and 65 Degree Celsius; and (d) safety gear, equipment and/or escort and access by qualified personnel in the event that the NBAP is in a hazardous, dangerous and/or under- developed environment, except where Nucleus Connect is reasonably expected to own and provide the same. 4.7 The Contracting QP acknowledges that for the purpose of providing NBAP Per-End- User Connections hereunder, Nucleus Connect may need to subscribe for NBAP services from OpenNet. Accordingly, the Contracting QP agrees that the provision of NBAP Per-End-User Connection by ▇▇▇▇▇▇▇ Connect hereunder shall be further subject to OpenNet’s terms and conditions for its provision of NBAP services to Nucleus Connect. 4.8 In relation to any Residential NBAP Per-End-User Connection taken up by the Contracting QP, if the Contracting QP wishes to: (a) change the then existing Service Port type in respect of such Residential Per- EndNBAP Per-End- User Connection (from FE Service Port to GE Service Port or vice versa); and/or (b) add or reduce the number of Service Ports aggregated to such Residential Per-NBAP Per- End-User Connection, provided that the number of Service Ports sharing such Residential NBAP Per-End-User Connection shall not exceed three (3) at all times, each such event shall constitute a Modification for which the Contracting QP shall be required to submit an Order pursuant to and in accordance with the General Service Terms and Conditions. 4.9 Nucleus Connect will make available to the Contracting QP the DHCP Option 82 Service in respect of the NBAP Per-End-User Connections taken up by the Contracting QP.

SERVICE REQUIRMENTS. 4.1 The Contracting QP shall place one (1) Order for each Residential NBAP Per-End-User Connection. For example, if the Contractor wishes to take up two (2) Residential Per- EndNBAP Per-End- User Connections, the Contracting QP shall submit two (2) separate Orders. 4.2 When placing an Order for a Residential NBAP Per-End-User Connection, the Contracting QP shall be required to: (a) Choose one Service Port type which is either Fast Ethernet (“FE Service Port”) or Gigabit Ethernet (“GE Service Port”). In the same Order, the Contracting QP may choose up to two additional Service Ports to be aggregated to the same Residential NBAP Per-End-User Connection provided that all the Service Ports are of the same type. , For FE Service Port(s), each Residential NBAP Per-End-User Connection will have a Symmetrical PIR of 100Mbps Downlink and 50Mbps Uplink100Mbps. For GE Service Port(s), each Residential NBAP Per-End-User Connection will have a Symmetrical PIR of 1Gbps Downlink and 500Mbps Uplink1Gbps. (b) Choose any of the following Network Layers: (i) Option1: Layer 2 VLAN (IEEE 802.1q and IEEE Q-in-Q). Where there is more than one Service Port sharing the same Residential NBAP Per-End- End-User Connection, each Service Port shall have unique VLAN(s); (ii) Option 2: Layer 3 IPv4; IPv4 (iii) Option 3: Layer 3 IPv6, provided that the availability of Option 2 and Option 3 above are subject to the Contracting QP having taken up and completed the L3 Virtual Routing Domain Setup Service, which is an Ancillary Mandated Service provided by Nucleus Connect. (c) Subscribe to at least one Class of Service for such Residential NBAP Per-End-User Connection and indicate the total Symmetrical CIR it wishes to purchase in blocks of 5Mbps Downlink and/or 5Mbps Uplink, provided that: (i) the combined aggregate Symmetrical CIR for all subscribed Classes of Service shall be no more than 100Mbps Downlink and/or 50Mbps Uplink for FE Service Port, and 1Gbps for GE Service Port; (ii) the combined aggregate CIR for all subscribed Classes of Service shall be no more than 300Mbps Downlink and/or 150Mbps Uplink for GE Service Port; and (iii) such Residential NBAP Per-End-User Connection shall have at least one (1) Class of Service with: (I) a minimum Symmetrical CIR of 25Mbps Downlink, 10Mbps in the case where the Service Port(s) are FE Service Port(s); or (II) a minimum Symmetrical CIR of 250Mbps Downlink and 10Mbps Uplink, in the case where the Service Port(s) are GE Service Port(s). The Contracting QP may subsequently from time to time, increase or decrease the Symmetrical CIR of each Class of Service subscribed for such Residential NBAP Per-End-User ConnectionConnection , in blocks of 5Mbps Downlink and/or 5Mbps Uplink5Mbps, provided that sub-sub- paragraphs (i) to (ii) above is complied with. Such increase or decrease of Symmetrical CIR shall constitute a Modification for which the Contracting QP shall be required to submit an Order pursuant to and in accordance with the General Service Terms and Conditions. The table tables below sets out show the performance parameters of each the Class of Service: Services for NBAP Per-End-User Connection. Class Of Service Jitter Latency Packet Loss Class A Real Time 0.5ms 4ms 0.2% Class B Near Real Time 1ms 8ms 0.2% Class C Mission Critical 3ms 15ms 0.1% Class D Best Effort Best Effort 30ms Best Effort 4.3 If the Contracting QP injects traffic into any Residential NBAP Per-End-User Connection which exceeds the Symmetrical CIR purchased for such Residential NBAP Per-End-User Connection pursuant to paragraph 4.2(c), the Contracting QP acknowledges and agrees that notwithstanding that Nucleus Connect will endeavour to deliver such excess traffic, such delivery is not guaranteed. For the avoidance of doubt, the Contracting QP shall not be able to inject traffic into any Residential NBAP Per-End-User Connection which exceeds the PIR as set out in paragraph 4.2(a). 4.4 The Contracting QP must adhere to Nucleus Connect’s QoS tagging scheme when sending or receiving data traffic through any Residential NBAP Per-End-User Connection from the relevant Service Port(s). Such QoS tagging scheme requires the use of priority bit value 5 for Class A, priority bit value 4 for Class B, priority bit value 2 for Class C and priority bit value 1 for Class D. 4.5 If the Contracting QP requires Nucleus Connect to perform QoS tagging on behalf of the Contracting QP, such tagging shall be on a one C-VLAN and one CoS per Service Port basis. 4.6 In connection with the installation of the NBAP Per-End-User Connection, the Contracting QP is to provide the following: (a) Power Supply rated 240Volts, 13 Ampere, 16 watt, 50/60Hz; (b) a physically secured structure to mount Nucleus Connect’s equipment weighing not more than 3.5Kg and not larger than 400 mm x 400 mm x 150 mm (Height x Width x Depth); (c) an environment with an operating temperature between minus 40 Degree Celsius and 65 Degree Celsius; and (d) safety gear, equipment and/or escort and access by qualified personnel in the event that the NBAP is in a hazardous, dangerous and/or under- developed environment, except where Nucleus Connect is reasonably expected to own and provide the same. 4.7 The Contracting QP acknowledges that for the purpose of providing NBAP Per-End- User Connections hereunder, Nucleus Connect may need to subscribe for NBAP services from NetLink Trust. Accordingly, the Contracting QP agrees that the provision of NBAP Per-End-User Connection by ▇▇▇▇▇▇▇ Connect hereunder shall be further subject to NetLink Trust’s terms and conditions for its provision of NBAP services to Nucleus Connect. 4.8 In relation to any Residential NBAP Per-End-User Connection taken up by the Contracting QP, if the Contracting QP wishes to: (a) change the then existing Service Port type in respect of such Residential Per- EndNBAP Per-End- User Connection (from FE Service Port to GE Service Port or vice versa); and/or (b) add or reduce the number of Service Ports aggregated to such Residential Per-NBAP Per- End-User Connection, provided that the number of Service Ports sharing such Residential NBAP Per-End-User Connection shall not exceed three (3) at all times, each such event shall constitute a Modification for which the Contracting QP shall be required to submit an Order pursuant to and in accordance with the General Service Terms and Conditions.

SERVICE REQUIRMENTS. 4.1 The Contracting QP shall place one (1) Order for each Residential Per-EndPer -End-User Connection. For example, if the Contractor wishes to take up two (2) Residential Per- End-User Connections, the Contracting QP shall submit two (2) separate Orders. 4.2 When placing an Order for a Residential Per-EndE nd-User Connection, the Contracting QP shall be required to: (a) Choose one the Gigabit Ethernet Service Port type which is either Fast Ethernet (“FE Service Port”) or Gigabit Ethernet (“GE Service Port”). Each Residential Per-End-User-Connection will have a bundle of the following: (i) Symmetrical Downlink PIR 1Gbps/Uplink PIR 1Gbps, for Class D CoS; (ii) Downlink CIR of 25Mbps, for Class D CoS, and (iii) Downlink CIR of at least 20MBps, for Class B CoS. The Downlink Class B CIR will be stacked on top of the symmetrical Class D PIR. In the same Order, the Contracting QP may choose up to two additional Service Ports to be aggregated to the same Residential Per-EndPer -End-User Connection provided that all the Service Ports are of the same type. For FE Service Port(s), each Residential Per-End-User Connection will have a PIR of 100Mbps Downlink and 50Mbps Uplink. For GE Service Port(s), each Residential Per-End-User Connection will have a PIR of 1Gbps Downlink and 500Mbps Uplink. (b) Choose any of the following Network Layers: (i) Option1: Layer 2 VLAN (IEEE 802.1q and IEEE Q-in-Q). Where there is more than one Service Port sharing the same Residential Per-End- Per -End- User Connection, each Service Port shall have unique VLAN(s); (ii) Option 2: Layer 3 IPv4; (iii) Option 3: Layer 3 IPv6, provided that the availability of Option 2 and Option 3 above are subject to the Contracting QP having taken up and completed the L3 Virtual Routing Domain Setup Service, which is an Ancillary Mandated Service Servic e provided by Nucleus Connect. (c) Subscribe to at least one Class of Service for such Residential Per-End-User Connection and indicate the total CIR it wishes to purchase in blocks of 5Mbps Downlink and/or 5Mbps Uplink, provided that: (i) the combined aggregate CIR for all subscribed Classes of Service shall be no more than 100Mbps Downlink and/or 50Mbps Uplink for FE Service Port; (ii) the combined aggregate CIR for all subscribed Classes of Service shall be no more than 300Mbps Downlink and/or 150Mbps Uplink for GE Service Port; and (iii) such Residential Per-End-User Connection shall have at least one (1) Class of Service with: (I) a minimum CIR of 25Mbps Downlink, in the case where the Service Port(s) are FE Service Port(s); or (II) a minimum CIR of 250Mbps Downlink and 10Mbps Uplink, in the case where the Service Port(s) are GE Service Port(s). The Contracting QP may subsequently from time to time, increase or decrease the CIR of each Class of Service subscribed for such Residential Per-End-User Connection, in blocks of 5Mbps Downlink and/or 5Mbps Uplink, provided that sub-paragraphs (i) to (ii) above is complied with. Such increase or decrease of CIR shall constitute a Modification for which the Contracting QP shall be required to submit an Order pursuant to and in accordance with the General Service Terms and Conditions. The table below sets out the performance parameters of each Class of Service: Class A Real Time 0.5ms 4ms 0.2% Class B Near Real Time 1ms 8ms 0.2% Class C Mission Critical 3ms 15ms 0.1% Class D Best Effort Best Effort 30ms Best Effort% 4.3 If the Contracting QP injects traffic into any Residential Per-EndPer -End-User Connection which exceeds the CIR purchased for such Residential Per-EndPer -End-User Connection pursuant to paragraph 4.2(c4.2( a), the Contracting QP acknowledges and agrees that notwithstanding that Nucleus Connect will endeavour to deliver such excess traffic, such delivery is not guaranteed. For the avoidance of doubt, the Contracting QP shall not be able to inject traffic into any Residential Per-End-User Connection which exceeds the PIR as set out in paragraph 4.2(a). 4.4 The Contracting QP must adhere to Nucleus Connect’s QoS tagging scheme when sending or receiving data traffic through any Residential Per-End-User Connection from the relevant Service Port(s). Such QoS tagging scheme requires the use of priority bit value 5 for Class A, priority bit value 4 for Class B, priority bit value 2 for Class C and priority bit value 1 for Class D. 4.5 If the Contracting QP requires Nucleus Connect to perform QoS tagging on behalf of the Contracting QP, such tagging shall be on a one C-VLAN and one CoS per Service Port basis. 4.6 In relation to any Residential Per-End-User Connection taken up by the Contracting QP, if the Contracting QP wishes to: (a) change the then existing Service Port type in respect of such Residential Per- End-User Connection (from FE Service Port to GE Service Port or vice versaIntentionally Deleted); and/or (b) add or reduce the number of Service Ports aggregated to such Residential Per-End-User Connection, provided that the number of Service Ports sharing such Residential Per-End-User Connection shall not exceed three (3) at all times, each such event shall constitute a Modification for which the Contracting QP shall be required to submit an Order pursuant to and in accordance with the General Service Terms and Conditions.

SERVICE REQUIRMENTS. 4.1 The Contracting QP shall place one (1) Order for each Residential PerQP-End-User ConnectionEVPL Service Port. For example, if the Contractor Contracting QP wishes to take up two (2) Residential Per- EndQP-User ConnectionsEVPL Service Ports, the Contracting QP shall submit two (2) separate Orders. 4.2 The Contracting QP acknowledges and agrees that: (a) for a QP-EVPL Service Port at the Core Layer, such QP-EVPL Service Port must be connected to a PB-EVC and/or an IP Multicast Connection; and (b) for a QP-EVPL Service Port at the Aggregation Layer, such QP-EVPL Service Port must be connected to an AG-EVC and/or an IP Multicast Connection. 4.3 When placing an Order for a Residential PerQP-End-User ConnectionEVPL Service Port, the Contracting QP shall be required to: (a) Choose one (1) Service Port type which is either Fast a 1 Gigabit Ethernet (“FE 1GE Service Port”) or a 10 Gigabit Ethernet (“GE 10GE Service Port”). In the same Order, the Contracting QP may choose up to two additional The Symmetrical Peak Information Rate for a 1GE Service Ports to Port shall be aggregated to the same Residential Per-End-User Connection provided that all the 1Gbps and for a 10GE Service Ports are of the same type. For FE Service Port(s), each Residential Per-End-User Connection will have a PIR of 100Mbps Downlink and 50Mbps Uplink. For GE Service Port(s), each Residential Per-End-User Connection will have a PIR of 1Gbps Downlink and 500Mbps UplinkPort shall be 10Gbps. (b) Choose any of the following Network Layers: (i) Option1: Layer 2 VLAN (IEEE 802.1q and IEEE Q-in-Q). Where there is more than one Service Port sharing the same Residential Per-End- User Connection, each Service Port shall have unique VLAN(s); (ii) Option 2: Layer 3 IPv4; IPv4 (iiiiv) Option 34: Layer 3 IPv6, IP Multicast (IGMP V2/V3) provided that the availability of Option 2 and Option 3 above are subject to the Contracting QP having taken up and completed the L3 Virtual Routing Domain Setup Service, which is an Ancillary Mandated Service provided by Nucleus Connect. (c) Subscribe to at least one Class Choose either of the following failover mechanism and protocols (only for QP- EVPL Service for such Residential Per-End-User Connection and indicate Ports within the total CIR it wishes to purchase in blocks of 5Mbps Downlink and/or 5Mbps Uplink, provided that:same Nucleus Connect’s CO): (i) the combined aggregate CIR for all subscribed Classes of Service shall be no more than 100Mbps Downlink and/or 50Mbps Uplink for FE Service Port;Option 1: IEEE 802.3ad (ii) the combined aggregate CIR for all subscribed Classes of Service shall be no more than 300Mbps Downlink and/or 150Mbps Uplink for GE Service Port; and (iii) such Residential Per-End-User Connection shall have at least one (1) Class of Service with: (I) a minimum CIR of 25Mbps Downlink, in the case where the Service Port(s) are FE Service Port(s); or (II) a minimum CIR of 250Mbps Downlink and 10Mbps Uplink, in the case where the Service Port(s) are GE Service Port(s). Option 2: eBGP The Contracting QP may subsequently from time QP’s responsibility is to time, increase or decrease ensure that the CIR of each Class of Service subscribed for such Residential Per-End-User Connection, in blocks of 5Mbps Downlink and/or 5Mbps Uplink, provided that sub-paragraphs (i) to (ii) above is complied with. Such increase or decrease of CIR shall constitute a Modification for which the Contracting QP shall be required to submit an Order pursuant to abovementioned failover mechanism and in accordance with the General Service Terms protocols are correctly configured and Conditions. The table below sets out the performance parameters of each Class of Service: Class A Real Time 0.5ms 4ms 0.2% Class B Near Real Time 1ms 8ms 0.2% Class C Mission Critical 3ms 15ms 0.1% Class D Best Effort Best Effort 30ms Best Effort 4.3 If the Contracting QP injects traffic into any Residential Per-End-User Connection which exceeds the CIR purchased for such Residential Per-End-User Connection pursuant to paragraph 4.2(c), the Contracting QP acknowledges and agrees that notwithstanding that Nucleus Connect will endeavour to deliver such excess traffic, such delivery is not guaranteed. For the avoidance of doubt, the Contracting QP shall not be able to inject traffic into any Residential Per-End-User Connection which exceeds the PIR as set out in paragraph 4.2(a)dimensioned on its equipment. 4.4 The Contracting QP must adhere to Nucleus Connect’s QoS tagging scheme when sending or receiving data traffic through any Residential Perthe QP-End-User Connection from the relevant EVPL Service Port(s)Port. Such QoS tagging scheme requires the use of priority bit value 5 for Class A, priority bit value 4 for Class B, priority bit value 2 for Class C and priority bit value 1 for Class D. 4.5 (a) Where the QP-EVPL Service Port is located at a NC CO: (i) The Contracting QP must procure Patching Services from Nucleus Connect in order to connect the Contracting QP Equipment to the QP-EVPL Service Port. (ii) If the Contracting QP requires Equipment is not co-located at the same NC CO as the QP-EVPL Service Port, the Contracting QP must ensure that its equipment/transmission link used to connect to the QP-EVPL Service Port is able to interface properly with the QP-EVPL Service Port. (iii) The Contracting QP must also procure Co-location Services from Nucleus Connect to perform QoS tagging on behalf of house the Contracting QP, such tagging QP Equipment which is used to provide the transmission link. (iv) The inter End-User traffic shall be routed through the Contracting QP Equipment that is connected to the QP-EVPL Service Port. (b) Where the QP-EVPL Service Port is located at an NetLink Trust CO: (i) The Contracting QP must procure patching services from NetLink Trust in order to connect the Contracting QP Equipment to the QP- EVPL Service Port. (ii) If the Contracting QP Equipment is not co-located at the same NetLink Trust CO as the QP-EVPL Service Port, the Contracting QP must ensure that its equipment/transmission link used to connect to the QP-EVPL Service Port is able to interface properly with the QP- EVPL Service Port. (iii) The Contracting QP shall be responsible to house its equipment at NetLink Trust’s COs. (iv) In order for the Contracting QP to deliver its traffic to any other QP- EVPL Service Port located at a NC CO or at another NetLink Trust CO, the routing shall be by Layer 3 IP V4 or IP V6 protocol. The QP- EVPL Service Port at NC CO shall have PB-EVC connections to the relevant NetLink Trust CO. All IP traffic shall still be routed through the Contracting QP Equipment that is connected to the QP-EVPL 5.‌ CHARGES Service Port located at NC CO and/or NetLink Trust CO. The charges set out in this paragraph 5 are the rates payable by the Contracting QP on a one Cper QP-VLAN and one CoS per EVPL Service Port basis. 4.6 In relation to any Residential Per-End-User Connection taken up by the Contracting QP, if the Contracting QP wishes to: (a) change the then existing Service Port type in respect of such Residential Per- End-User Connection (from FE Service Port to GE Service Port or vice versa); and/or (b) add or reduce the number of Service Ports aggregated to such Residential Per-End-User Connection, provided that the number of Service Ports sharing such Residential Per-End-User Connection shall not exceed three (3) at all times, each such event shall constitute a Modification for which the Contracting QP shall be required to submit an Order pursuant to and in accordance with the General Service Terms and Conditions.