Service Response Time. The time required to solve a service call beginning from the time the call is logged with the contractor until either an authorized service technician arrives on site or the issue is resolved through the contractor’s phone support.
Appears in 2 contracts
Sources: Rental Agreement, Rental Agreement
Service Response Time. The time required to solve a service call beginning from the time the call is logged with the contractor Contractor until either an authorized service technician a Service Technician arrives on site or the issue is resolved through the contractor’s phone Contractor's telephone support.
Appears in 1 contract
Sources: Cooperative Purchasing Agreement