Service Response Time. Supplier guarantees a response time of one (1) hour by phone and for on-site as agreed to by the Member for all warranty, contract or time and materials service calls requested by any Member during the life of the Equipment. The Supplier’s authorized dealer providing local service will provide first-level support.
Appears in 2 contracts
Sources: Capital Equipment Supplier Agreement (Applied Digital Solutions Inc), Capital Equipment Supplier Agreement (VeriChip CORP)
Service Response Time. Supplier guarantees a response time of one (1) hour by phone and for on-site as agreed to by the Member for all warranty, contract or time and materials service calls requested by any Member during the life of the Equipment. The Supplier’s authorized dealer providing local service will provide first-level support.
Appears in 1 contract
Sources: Capital Equipment Supplier Agreement (Aspect Medical Systems Inc)