Service Specifications. Licensee shall use the Licensed Marks only in accordance with, and in connection with, the marketing and provision of Licensed Services that meet the Service Specifications. The Service Specifications shall consist of technical performance, customer service, customer satisfaction and Marketing Specifications, shall be set forth in writing by Licensor and become Schedule E to this Agreement, and shall be defined further as the Licensed Services are developed for introduction and may evolve to meet market and other needs. The Service Specifications are deemed to be Proprietary Information under Section 21 hereof. Licensee shall not commence or continue to offer any Licensed Service under the Licensed Marks unless it meets each of the relevant Service Specifications. The initial definition of the Service Specifications will be determined solely by Licensor, following consultation with Licensee, and shall be provided to Licensee for the countries of Brazil, Chile, Colombia and Peru within three (3) months of the Effective Date of this Agreement, and for any other country or jurisdiction in the Licensed Territory, within three (3) months of written notice to Licensor that Licensee intends to begin offering the Licensed Services in such country or jurisdiction. Licensee shall use its commercially reasonable best efforts to become fully compliant with the relevant Service Specifications within six (6) months after the delivery of such Service Specifications by Licensor to Licensee.
Appears in 2 contracts
Sources: Merger Agreement (At&t Latin America Corp), Service Mark License Agreement (Firstcom Corp)