Common use of Service Standard Clause in Contracts

Service Standard. The expected standard after cleaning and waste collection is: Area Standard Classrooms/ Lecture Theatres/ Lifts/Stairs All low-level surfaces will be free from dust All fixtures and fittings will be free from dust and debris Floors will be free from debris and dust as per our Service Spec All waste receptacles will be empty Washrooms and Toilets All low-level surfaces will be free from dust All fixtures and fittings will be free from dust and debris. All sanitary fittings will be free from dust, dirt and smear free Mirrors will be clean and smear free Floors will be clean and free from debris and dust Consumable items will be checked and as replenished as required Laboratories Floor will be free from dust and debris Kitchens All low-level surfaces will be free from dust All fixtures and fittings will be free from dust and debris Floors will be free from debris and dust as per our Service Spec All waste receptacles will be empty Areas NOT covered by Cleaning Services Service Level Agreement 1. External cleaning – Please refer to the External Cleaning SLA 2. Blinds 3. Stores and workshops 4. Removal of heavy rubbish: Please request ▇▇▇▇▇▇ assistance by raising a ▇▇▇▇ via ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇.▇▇/fmd/businessservices/HelpDesk/fmd-bsd-help-desk.aspx 5. Removal of confidential and shredded waste: Please request ▇▇▇▇▇▇ Assistance by raising a ▇▇▇▇ via ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇.▇▇/fmd/businessservices/HelpDesk/fmd-bsd-help-desk.aspx 6. Laboratory bins by hand wash basins which contain gloves and experimental utensils WILL NOT BE EMPTIED by cleaning staff and will be reported to Health and Safety.

Service Standard. The expected standard after cleaning and waste collection is: Area Standard Classrooms/ Lecture Theatres/ Lifts/Stairs All low-low level surfaces will be free from dust All fixtures and fittings will be free from dust and debris Floors will be free from debris and dust as per our Service Spec All waste receptacles will be empty Washrooms and Toilets All low-low level surfaces will be free from dust All fixtures and fittings will be free from dust and debris. All sanitary fittings will be free from dust, dirt and smear free Mirrors will be clean and smear free Floors will be clean and free from debris and dust Consumable items will be checked and as replenished as required Laboratories Floor will be free from dust and debris Kitchens All low-low level surfaces will be free from dust All fixtures and fittings will be free from dust and debris Floors will be free from debris and dust as per our Service Spec All waste receptacles will be empty Areas NOT covered by Cleaning Services Service Level Agreement 1. External cleaning – Please refer to the External Cleaning SLA 2. Blinds 3. Stores and workshops 4. Removal of heavy rubbish: Please request ▇▇▇▇▇▇ assistance by raising a ▇▇▇▇ via ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇.▇▇/fmd/businessservices/HelpDesk/fmd-bsd-help-desk.aspx 5. Removal of confidential and shredded waste: Please request ▇▇▇▇▇▇ Assistance by raising a ▇▇▇▇ via ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇.▇▇/fmd/businessservices/HelpDesk/fmd-bsd-help-desk.aspx 6. Laboratory bins by hand wash basins which contain gloves and experimental utensils WILL NOT BE EMPTIED by cleaning staff and will be reported to Health and Safety.

Service Standard. The expected standard after cleaning and waste collection is: Area Standard Classrooms/ Lecture Theatres/ Lifts/Stairs All low-low level surfaces will should be free from dust All fixtures and fittings will should be free from dust and debris Floors will should be free from debris and dust as per our Service Spec All waste receptacles will be are empty Washrooms and Toilets All low-low level surfaces will should be free from dust All fixtures and fittings will should be free from dust and debris. All sanitary fittings will should be free from dust, dirt and smear free Mirrors will should be clean and smear free Floors will should be clean and free from debris and dust Consumable items will should be checked and as replenished as required Laboratories Floor will should be free from dust and debris Kitchens All low-low level surfaces will should be free from dust All fixtures and fittings will should be free from dust and debris Floors will should be free from debris and dust as per our Service Spec All waste receptacles will be empty Areas NOT covered by Cleaning Services Service Level Agreementare empty 1. External cleaning – Please refer to the External Cleaning SLA 2. Blinds 3. Stores and workshopsworkshops 4. 45. Removal of heavy rubbish: Please request ▇▇▇▇▇▇ assistance by raising a ▇▇▇▇ via ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇.▇▇/fmd/businessservices/HelpDesk/fmd-bsd-help-desk.aspx 56. Removal of confidential and shredded waste: Please request ▇▇▇▇▇▇ Assistance by raising a ▇▇▇▇ via ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇.▇▇/fmd/businessservices/HelpDesk/fmd-bsd-help-help- desk.aspx 67. Laboratory bins by hand wash basins which contain gloves and experimental utensils WILL NOT BE EMPTIED by cleaning staff and will be reported to Health and Safety. 8. Individual desk bins will NOT be emptied in areas that have been upgraded to have recycling stations outside of offices. 9. Cleaning staff will not fill or empty dishwashers or carry out washing up.

Service Standard. The expected standard after cleaning and waste collection is: Area Standard Classrooms/ Lecture Theatres/ Lifts/Stairs All low-low level surfaces will should be free from dust All fixtures and fittings will should be free from dust and debris Floors will should be free from debris and dust as per our Service Spec All waste receptacles will be are empty Washrooms and Toilets All low-low level surfaces will should be free from dust All fixtures and fittings will should be free from dust and debris. All sanitary fittings will should be free from dust, dirt and smear free Mirrors will should be clean and smear free Floors will should be clean and free from debris and dust Consumable items will should be checked and as replenished as required Laboratories Floor will should be free from dust and debris Kitchens All low-low level surfaces will should be free from dust All fixtures and fittings will should be free from dust and debris Floors will should be free from debris and dust as per our Service Spec All waste receptacles will be empty Areas NOT covered by Cleaning Services Service Level Agreementare empty 1. External cleaning – Please refer to the External Cleaning SLA 2. Blinds 3. Stores and workshopsworkshops 4. Window cleaning 45. Removal of heavy rubbish: Please request ▇▇▇▇▇▇ assistance by raising a ▇▇▇▇ via ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇.▇▇/fmd/businessservices/HelpDesk/fmd-bsd-help-desk.aspx 56. Removal of confidential and shredded waste: Please request ▇▇▇▇▇▇ Assistance by raising a ▇▇▇▇ via ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇.▇▇/fmd/businessservices/HelpDesk/fmd-bsd-help-desk.aspx 67. Laboratory bins by hand wash basins which contain gloves and experimental utensils WILL NOT BE EMPTIED by cleaning staff and will be reported to Health and Safety. 8. Individual desk bins will NOT be emptied 9. Cleaning staff will not fill or empty dishwashers or carry out washing up.