Service Time. 8.2.1 The Service is scheduled to be available within the Service Window. 8.2.2 Where significant changes are planned BT will provide a minimum of 28 days notice when it is reasonably practicable to do so. 8.2.3 Emergency maintenance, updates, and other procedures will be scheduled by BT on a case-by-case basis. 8.2.4 Planned maintenance activity is not considered to be part of the scheduled service time and is excluded from any availability measures. 8.2.5 Planned Work or maintenance activities to generic Datacentre infrastructure, network and other generic components (including but not limited to network maintenance, replacement of faulty components, or testing of the uninterruptible power supply), which may cause a disruption to the service of multiple customers, is typically carried out outside Normal Working Hours. 8.2.6 Emergency maintenance activities which require downtime outside the above hours need to be agreed on a case by case basis and rely on the availability of relevant engineers. 8.2.7 Nothing in this section should be construed as a guarantee that BT will always comply with the notice periods set out above. The Customer acknowledges that BT is obliged only to provide as much prior notice of any Service-affecting maintenance as is reasonably practicable under the circumstances.
Appears in 5 contracts
Sources: Co Location Service Agreement, Co Location Service Agreement, Co Location Service Agreement