Service Uptime. 4.1 The GroundCloud Service shall be made available to Customer with a minimum Monthly Uptime Percentage of 99%. 4.2 The Monthly Uptime Percentage shall be calculated as total number of minutes in a month, minus the number of minutes of Downtime suffered in a month, divided by the total number of minutes in a month. “Downtime” shall mean a period of time during which data from GroundCloud Services is inaccessible to Customer, provided that the following shall not be counted as Downtime under this calculation: (i) any period of time of less than five (5) minutes consecutively; (ii) any inaccessibility resulting from: (a) errors or failure within any hardware platform or device being used by Customer to access the GroundCloud Services, including any computer, mobile phone or server of Customer; (b) any failure, error or delay within Customer’s IT infrastructure; (c) any failure or delay within the pubic internet; or (d) any force majeure event; or (iii) any period of scheduled downtime for system maintenance.
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Sources: Gc Online Agreement, Gc Online Agreement