Common use of Service Uptime Clause in Contracts

Service Uptime. Managed Services Cloud Management Systems and Gateways will be operational and available with a service uptime SLA of at least 99.999% of the time in any calendar month. (Less than 4.38 minutes unscheduled downtime per month). This specifically excludes any on-premise components. Any maintenance that will impact customer operations will be advertised at least 3 business days in advance of the start of the window. Maintenance will be planned outside core business hours when possible. Lingo reserves the right to open emergency maintenance windows when needed. Forced majeure and planned network maintenance are excluded from service uptime.

Service Uptime. Managed Services Cloud Management Systems and Gateways will be operational and available with a service uptime SLA of at least 99.99999.99% of the time in any calendar month. (Less than 4.38 minutes unscheduled downtime per month). This specifically excludes any on-premise components. Any maintenance that will impact customer operations will be advertised at least 3 business days in advance of the start of the window. Maintenance will be planned outside core business hours when possible. Lingo BullsEye reserves the right to open emergency maintenance windows when needed. Forced majeure and planned network maintenance are excluded from service uptime.