Common use of Service Uptime Clause in Contracts

Service Uptime. a. Cloud PBX and voice services will be operational and available to You at least 99% of the time in a 3 (three) calendar month period (“the Service Undertaking”). b. Should We not meet the Service Undertaking and provided You are not in breach of any obligations in terms of this Agreement, You will be eligible to receive a rebate on Your Service Fees as detailed in table 1 below: (Table 1) c. To qualify for a rebate, You must request it in writing within 30 (thirty) days of the end of the month in which You believe services did not achieve the required Uptime. d. The maximum rebate that will be granted to You for Downtime that occurs in a 3 (three) month calendar period will not exceed 50% of Your Service Fees for the month in which the Downtime occurs. e. Incidents and service requests logged through our helpdesk on ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇-▇▇▇.▇▇.▇▇ will be provided with a unique reference number. f. Please note: Issue related tickets will be assigned to the contact person who logged the call. This contact will receive notification that the ticket has been logged as well as a response around resolution. g. Euphoria EMP will attempt to Respond, Restore and Resolve the Service as detailed in Table 2 below;

Service Uptime. a. Cloud PBX and voice services will be operational and available to You at least 99% of the time in a 3 (three) calendar month period (“the Service Undertaking”). b. Should We not meet the Service Undertaking and provided You are not in breach of any obligations in terms of this Agreement, You will be eligible to receive a rebate on Your Service Fees as detailed in table 1 below: (Table 1) c. To qualify for a rebate, You must request it in writing within 30 (thirty) days of the end of the month in which You believe services did not achieve the required Uptime. d. The maximum rebate that will be granted to You for Downtime that occurs in a 3 (three) month calendar period will not exceed 50% of Your Service Fees for the month in which the Downtime occurs. e. Incidents and service requests logged through our helpdesk on ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇-▇▇▇.▇▇.▇▇ will be provided with a unique reference number. f. Please note: Issue related tickets will be assigned to the contact person who logged the call. This contact will receive notification that the ticket has been logged as well as a response around resolution. g. Euphoria EMP will attempt to Respond, Restore and Resolve the Service as detailed in Table 2 below;