SERVICE USER INVOLVEMENT. A9.1. The Provider shall engage, liaise and communicate with Service Users, their Carers and Legal Guardians in an open and clear manner in accordance with the Law, Good Clinical Practice and their human rights. A9.2. As soon as reasonably practicable following any reasonable request from the Trust, the Provider must provide evidence to the Trust of the appropriate involvement of Service Users, Carers, Legal Guardians and Staff in the development of the Service. A9.3. The Provider must carry out Service User surveys and any other surveys reasonably required by the Trust in relation to the Service. The form, frequency and method of reporting such surveys (if any) must comply with the requirements set out in Section C (Key Performance Indicators and Information Requirements) or as otherwise agreed between the Parties from time to time. A9.4. The Provider must assist the Trust in reviewing and providing a written report to the Authority on the results of each survey carried out under clause A9.
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Sources: Contract for the Provision of Services, Contract for the Provision of Services