Common use of Service Window Clause in Contracts

Service Window. The time frame during which the eHealth services are offered to the client applications, is defined in terms of days and hours. Standard working days are all days of the year, except during the biannual maintenance periods and Bank Holidays. The following table summarises the eHealth service window. Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 20:00 20:00 – 24:00 Legend Timeslots where the Service must be available according to the SLA and where corrective actions will be taken to resolve detected Incidents. Timeslots where the Service will be available provided there are no blocking Incidents. If these incidents do appear, no corrective action will be taken. Timeslots where unavailability can occur.

Service Window. The time frame period during which the eHealth services are offered to the client applications, is defined in terms of days and hours. Standard working days are all days of the year, except during the biannual maintenance periods and Bank Holidaysperiods. The following table summarises the eHealth service window. Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 20:00 20:00 – 24:00 Legend Timeslots where the Service must be available according to the SLA and where corrective actions will be taken to resolve detected Incidents. Timeslots where the Service will be available provided there are no blocking Incidents. If these incidents do appear, no corrective action will be taken. Timeslots where unavailability can occur.

Service Window. The time frame period during which the eHealth services are offered to the client applications, is defined in terms of days and hours. Standard working days are all days of the year, except during the biannual maintenance periods and Bank Holidays. The following table summarises the eHealth service window. Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 20:00 20:00 – 24:00 Legend Timeslots where the Service must be available according to the SLA and where corrective actions will be taken to resolve detected Incidents. Timeslots where the Service will be available provided there are no blocking Incidents. If these incidents do appear, no corrective action will be taken. Timeslots where unavailability can occur.

Service Window. The time frame during which the eHealth services are offered to the client applications, is defined in terms of days and hours. Standard working days are all days of the year, except during the biannual maintenance periods and Bank Holidaysperiods. The following table summarises the eHealth service window. Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 20:00 20:00 – 24:00 Legend Timeslots where the Service must be available according to the SLA and where corrective actions will be taken to resolve detected Incidents. Timeslots where the Service will be available provided there are no blocking Incidents. If these incidents do appear, no corrective action will be taken. Timeslots where unavailability can occur.

Service Window. The time frame during which the eHealth services are offered to the client applications, is defined in terms of days and hours. Standard working days are all days of the year, except during the biannual maintenance periods and Bank Holidaysperiods. The following table summarises the eHealth service window. Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 20:00 20:00 – 24:00 Legend Timeslots where the Service service must be available according to the SLA and where corrective actions will be taken to resolve detected Incidents. Timeslots where the Service service will be available provided there are no blocking Incidents. If these incidents do appear, no corrective action will be taken. Timeslots where unavailability can occur.

Service Window. The time frame during which the eHealth services are offered to the client applications, is defined in terms of days and hours. Standard working days are all days of the year, except during the biannual quarterly maintenance periods and Bank Holidays. The following table summarises the eHealth service window. Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 20:00 20:00 – 24:00 Legend Timeslots where the Service must be available according to the SLA and where corrective actions will be taken to resolve detected Incidents. Timeslots where the Service will be available provided there are no blocking Incidents. If these incidents do appear, no corrective action will be taken. Timeslots where unavailability can occur.

Service Window. The time frame during which the services of the eHealth services platform are offered to the client applications, is defined in terms of days and hours. Standard working days are all working days of the year, except during the biannual maintenance periods and Bank Holidaysperiods. The following table summarises the eHealth service window. Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 20:00 20:00 – 24:00 Legend Timeslots where the Service must be available according to the SLA and where corrective actions will be taken to resolve detected Incidents. Timeslots where the Service will be available provided there are no blocking Incidents. If these incidents do appear, no corrective action will be taken. Timeslots where unavailability can occur.

Service Window. The time frame during which the eHealth services are offered to the client applications, is defined in terms of days and hours. Standard working days are all days of the year, except during the biannual maintenance periods and Bank Holidays. The following table summarises the eHealth service window. Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 20:00 20:00 – 21:00 20:00 – 24:00 Legend Timeslots where the Service must be available according to the SLA and where corrective actions will be taken to resolve detected Incidents. Timeslots where the Service will be available provided there are no blocking Incidents. If these incidents do appear, no corrective action will be taken. Timeslots where unavailability can occur.

Service Window. The time frame during which the services of the eHealth services platform are offered to the client applications, is defined in terms of days and hours. Standard working days are all days of the year, except during the biannual maintenance periods and Bank Holidays. The following table summarises the eHealth service window. Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 20:00 20:00 – 24:00 Legend Timeslots where the Service must be available according to the SLA and where corrective actions will be taken to resolve detected Incidents. Timeslots where the Service will be available provided there are no blocking Incidents. If these incidents do appear, no corrective action will be taken. Timeslots where unavailability can occur.

Service Window. The time frame frame, during which the eHealth services are offered to the client applications, is defined in terms of days and hours. Standard working days are all days of the year, except during the biannual maintenance periods and Bank Holidays. The following table summarises the eHealth service window. Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 20:00 20:00 – 21:00 20:00 – 24:00 Legend Timeslots where the Service must be available according to the SLA and where corrective actions will be taken to resolve detected Incidents. Timeslots where the Service will be available provided there are no blocking Incidents. If these incidents do appear, no corrective action will be taken. Timeslots where unavailability can occur.