Common use of Service Window Clause in Contracts

Service Window. The default service windows defined in the MSA (Chapter 5.1.1 Service, Support and Maintenance window) is applicable for this SLA. Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 21:00 21:00 – 24:00 Legend Timeslots where the Service must be available according to the SLA and where corrective actions will be taken to resolve detected Incidents. Timeslots where the Service will be available provided there are no blocking Incidents. If incidents do appear, no corrective action will be taken. Timeslots where unavailability can occur.

Service Window. The default service windows defined in the MSA (Chapter 5.1.1 Service, Support support and Maintenance maintenance window) is applicable for this SLA. Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 21:00 21:00 – 24:00 Legend Timeslots where the Service service must be available according to the SLA and where corrective actions will be taken to resolve detected Incidentsincidents. Timeslots where the Service service will be available provided there are no blocking Incidents. If incidents do appear, no corrective action will be taken. Timeslots where unavailability can occur.