Service Zones. a. Unless otherwise specified in a Participating Addendum, Contractor shall Service Zone Definition Response Time b. Repair or replacement of parts and/or Devices shall occur within four (4) Business Days of Contractor arriving at Purchasing Entity’s location, with the following exception: i) If Contractor is drop-shipping a new Device to replace a defective Device, then Purchasing Entity must receive the new Device within three (3) Business Days. c. Contractor(s) may charge different rates according to each Service Zone.
Appears in 4 contracts
Sources: Participating Addendum, Participating Addendum, Master Agreement