Common use of SERVICES AND OPERATIONS Clause in Contracts

SERVICES AND OPERATIONS. 10.2.1 Starting from the Operational Date, the Private Partner shall provide Services and perform the Service-related Operations at Project Assets under this Agreement (or ensure the provision of the relevant Services and Operations by third parties in cases allowed under the Agreement). The Services shall include: 10.2.1.1 issuance and delivery of Identity Documents to customers, including the Fast-track Services; 10.2.1.2 customer support and post-issuance services related to Identity Documents (including consultations, answers to requests, PIN code changes, collection, and destruction of expired or cancelled Identity Documents). 10.2.1.3 other servicing activities at the Project Assets that are intended for (and are ultimately consumed by) the customers and correspond to the Technical Requirements (and subsection 2.6.2 of Technical Requirements in particular). The Operations shall include: 10.2.1.4 supply of blanks of Identity Documents; 10.2.1.5 collection of applications and processing of data (including biometric data) for Identity Documents; 10.2.1.6 collection and allocation of fees for Services due from customers to the Government; 10.2.1.7 personalization of Identity Documents; 10.2.1.8 acting as registration authority for qualified signature according to eIDAS requirements 10.2.1.9 other operational activities that aim to ensure the provision of Services and correspond to the Technical Requirements. 10.2.2 The Private Partner shall comply with the rules of Technical Requirements which specifically or substantially apply to the provision of Services and performance of Operations by the Private Partner, including, without limitation, the requirements for Identity Documents (as per section 2.4 of Technical Requirements), the KPIs for Services (as per section 2.5 of Technical Requirements), and performance of enrolment and personalization Services/Operations (as per subsection 2.6.2 of Technical Requirements). 10.2.3 The Private Partner shall ensure that all appropriate fee collection instruments for Services and Operations, including the online and on-site payment mechanisms, as well as the Private Partner’s account for collecting payments for Services and Operations under this Agreement have been established until the Operational Date. The Private Partner shall further ensure that such fee collection instruments, and the Private Partner’s account are operational during the Project Period, starting from the Operational Date. 10.2.4 The Parties shall promote, to a reasonably possible extent, the demand for (and subsequent issuance of) the electronic Identity Documents during the Project Period.