Services and Performance Standards Clause Samples

Services and Performance Standards. Pursuant to the terms and conditions of this Agreement, Provider will use commercially reasonable efforts to provide to University the Services in accordance herewith and any applicable performance standards set forth on Exhibit B and in the applicable Services Addendum. Provider shall perform the Services in a good and workmanlike manner and (subject to Section 3.6 (Compliance with Laws)) in accordance with all Applicable Laws. University will use commercially reasonable efforts to perform its obligations under this Agreement.

Services and Performance Standards. 2.01 USA shall perform the Services provided for in Schedule B in accordance with performance standards set forth in Schedule B or incorporated by reference therein ("Performance Standards"). Whenever Client has not established a standard, USA agreed to follow generally accepted customer and standards accepted in the insurance industry in performing such services. 2.02 If at any time USA's performance of Services is not in compliance with the Performance Standards, USA shall use its best efforts to take necessary curative actions to bring its performance into compliance within thirty (30) days of Client giving USA written notice of USA's non-compliance. 2.03 When Client determines that either the Services or Performance Standards needs modification in response to any Federal or state law or regulation, it shall inform USA of the change in such law or regulation, and the parties shall seek to come to a mutually agreeable modification of this Agreement in response to same. Client shall be responsible for any increased costs associated with such modification. Such costs will be mutually agreed to, in writing, by the parties. 2.04 USA shall have the right, at any time, and from time to time, to alter and modify the Administration Functions and any systems, programs, procedures or facilities used or employed in performing its duties and obligations hereunder, provided that no such alteration or modification that materially adversely affects the Services Client receives under this Agreement will be implemented without USA first obtaining Client's consent, which shall not be unreasonably withheld. "Materially" means, without limitation, any departure or deviation from (a) the Performance Standards set forth in Schedule B or the standards set forth in this Agreement or (b) any applicable laws, rules and regulations.

Services and Performance Standards. Servicer will provide the following Services to Bank, subject to and in accordance with the Bank’s policies, procedures and directives. All of such Services shall be provided by Servicer in accordance with the direction of and guidance provided by Bank management and/or in accordance with industry best practices. The Services will be measured by the corresponding Performance Standards and associated Measuring Periods, as set forth below. BSA/AML • Support day-to-day functions of the Compliance function in the areas of BSA/AML/OFAC, to ensure all regulatory requirements are met. • Initiate review of Watch List Filtering, Suspicious Activity Monitoring, and OFAC alerts. • Support reporting for senior Bank management, committees and boards as requested. 1st Level Watch List Filtering (WLF) Alerts: • Initiate action on 100% of Watch List Filtering Alerts within 21 calendar days of alert generation. M 1st Level Suspicious Activity Monitoring (▇▇▇) Alerts: • Initiate action on 100% of Suspicious Activity Monitoring Alerts within 30 calendar days of alert generation. M OFAC Real Time Alerts: • Initiate action on 100% of OFAC Real Time Alerts within 4 calendar days of alert generation. M Accounting, Settlement & Other Services • All services and support deemed reasonable as compared to similar financial services provided by an internal accounting department, including but not limited to daily posting of transactions, daily general ledger production, timely account reconciliation within an acceptable materiality factor as determined by Bank, and timely preparation of monthly financial reports. Any regulatory or financial reporting as appropriate. • All client settlement and related services, as well as budgeting, general ledger support and other accounting assistance. Any financial reporting and analysis as appropriate. Post all valid transactions to customer accounts within 24-36 hour of receipt of transaction file on a business day. M Develop and load the Annual Budget report by January 31st. A Report the Monthly Forecast by the 11th business day of the following month. M Applications Development • Management and maintenance of processing applications, including new feature development, product enhancements and problem resolution • Provision of development staff with specialized knowledge of Bank processing applications Maintain 99.5% availability of applications system to process all applications. M Business Continuity and Disaster Recovery Services • Assist man...

Services and Performance Standards. Servicer will provide the following Services to Bank, subject to and in accordance with the Bank’s policies, procedures and directives. All of such Services shall be provided by Servicer in accordance with the direction of and guidance provided by Bank management and/or in accordance with industry best practices. The Services will be measured by the corresponding Performance Standards and associated Measuring Periods, as set forth below.

Services and Performance Standards. Bank and Servicer agree to amend the Performance Standards set forth in Appendix A to the Agreement, such that certain Performance Standards are hereby added as set forth in further detail in Exhibit A attached hereto.

Services and Performance Standards. Servicer will provide the following Services to Bank, subject to and in accordance with the Bank’s policies, procedures and directives. All of such Services shall be provided by Servicer in accordance with the direction of and guidance provided by Bank management and/or in accordance with industry best practices. The Services will be measured by the corresponding Performance Standards and associated Measuring Periods, as set forth below. 1 BSA/AML • Support day-to-day functions of the Compliance function in the areas of BSA/AML/OFAC, to ensure all regulatory requirements are met. • Initiate review of Watch List Filtering, Suspicious Activity Monitoring, and OFAC alerts. • Support reporting for senior Bank management, committees and boards as requested. 1st Level Watch List Filtering (WLF) Alerts: • Initiate action on 100% of Watch List Filtering Alerts within 14 calendar days of alert generation. • Confirmation that ADS India initiated action on all WLF Alerts within 14 calendar days of alert generation. M 1st Level Suspicious Activity Monitoring (▇▇▇) Alerts: • Initiate action on 100% of Suspicious Activity Monitoring Alerts within 30 calendar days of alert generation. • Confirmation that ADS India initiated action on all ▇▇▇ Alerts within 30 calendar days of alert generation. M OFAC Real Time Alerts: • Initiate action on 100% of OFAC Real Time Alerts within 72 hours of alert generation. • Confirmation that ADS India initiated action on all OFAC Real Time Alerts within 72 hours of alert generation. M

Services and Performance Standards. Brokerage / Broker hereby agrees to deliver and perform Services within accepted Service Scopes and in a thorough and good workmanlike manner; in compliance with applicable industry standards and guidelines; and in compliance with all applicable federal, state and local laws or governing regulations.

Services and Performance Standards. Service Provider shall perform the services set out in Schedule A (the “Services”) in accordance with the terms of this Agreement and in a professional, careful, diligent, and efficient manner to the satisfaction of the University, within the timeframes specified in Schedule A, or as communicated by the University.

Services and Performance Standards. The Parties shall perform an annual review of the Services and the Performance Standards to determine whether: (a) Administrator is meeting its obligation to improve its level of service throughout the Term; and (b) the specific Performance Standards required of Administrator should be more favorable to Customer than those set forth in Performance Schedule. Upon completion of this review, Administrator shall propose reasonable and appropriate improvements to the Performance Standards for Customer’s review and approval. Once agreed to, these revised Performance Standards shall be included in an amended and restated Performance Schedule, provided for by the Parties pursuant to a signed amendment to this Agreement. Subject to obligations of confidentiality under other agreements to which it is a Party, each Party shall disclose and make available to the other any relevant data and materials it may have that may facilitate this effort. The Parties shall perform an annual review of the fees under the Agreement, including a review of Administrator’s efforts to fulfill its obligation to continually investigate and implement methods to reduce Customer’s consumption of chargeable resources and Customer’s Pass-Through-Expenses. As part of these periodic reviews, Administrator shall provide: (i) a description of the success to date in regard to such reductions, including an analysis of any reduction in actual fees and Pass-Through Expenses for the period in question and for prior periods; and (ii) a description and analysis of additional targets for savings.