Services and Service Orders Sample Clauses
The 'Services and Service Orders' clause defines the framework for how services will be requested, described, and delivered under the agreement. Typically, it establishes that specific services will be provided according to individual service orders, which detail the scope, timing, and pricing for each engagement. This clause ensures that both parties have a clear, organized process for initiating and managing service requests, thereby reducing misunderstandings and providing a structured approach to service delivery.
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Services and Service Orders. 1.1. The Parties anticipate that Customer may, at Customer’s sole discretion, subscribe to Services supplied by Masergy, using written forms or electronic documents specified by Masergy. For each of the specific Services to which Customer subscribes, Customer will (i) execute an attachment to this Master Service Agreement describing the Services in detail and setting forth the price, minimum duration of Service, and any Service-specific terms and conditions (hereinafter a “Service Order Form” or “Sales Agreement” the term “Service Order Form” as used herein shall also include a Sales Agreement), or (ii) assent to the terms of an electronic document delivered to Customer by Masergy containing information set forth in the Service Order Form. Customer consents to the use of electronic documents and records in connection with the performance of this Master Service Agreement and delivery of the Services by Masergy. Each Service Order Form shall be attached to this Master Service Agreement and be identified by letters of the alphabet or numbers or a combination thereof. A Service Order Form shall be effective upon acceptance of the Service Order Form by Masergy; provided, however, that Masergy reserves the right to reject a Service Order Form without liability at any time prior to acceptance by Masergy. Masergy shall accept a Service Order Form: (a) in writing by execution of the Service Order Form; (b) by taking any action to install the Service in reliance upon the Service Order Form; or (c) by delivery of Service. Unless otherwise specified, the fees set forth in any Service Order Form do not include applicable Taxes (as defined in Section 3.7), duties, or similar fees that may be imposed by any government. No term or condition hereof shall be modified except by written agreement of both Parties. All correspondence between the Parties shall be in the English Language. As used in this document, the word “Agreement” shall apply to all promises, terms and conditions of the Parties contained in this Master Service Agreement, any Service Order Form(s), the AUP (as defined in Section 1.6), the terms of use (the “Terms of Use”) and the privacy policy (the “Privacy Policy”), each of which is incorporated by reference and available at ▇▇▇.▇▇▇▇▇▇▇.▇▇▇ under Policies, any applicable SLAs (as defined in Section 1.3) and any specific Service(s) documentation (a “Service Description”), available upon request. This Agreement shall supersede any and all prior agreements or u...
Services and Service Orders. Subject to the terms and conditions of this Master Agreement (including, without limitation, Customer’s compliance with its obligations set forth in Section 6 herein), Vyve shall provide Customer with the Services at the address specified on the Service Order (the “Service Location”) pursuant to and in conformance with any Service Order accepted in accordance with this Section 2. Customer understands and agrees that certain Services may not be available in all Vyve service areas and that Vyve, upon entering into a Service Order with Customer may, at Vyve’s discretion, utilize one or more of its affiliates or another party to deliver the Services (“Third Party Services”). The Third Party Services may be subject to additional terms and conditions. Unless otherwise set forth on an applicable Service Order, Vyve shall use commercially reasonable efforts to provide the Services identified in a Service Order seven (7) days a week, twenty-four (24) hours a day, excluding scheduled maintenance, required repair and events beyond Vyve’s reasonable control. Vyve shall present Customer with a service order (either in electronic or print form) reflecting the Services requested by Customer pursuant to this Master Agreement (in the form provided or approved by Vyve or via a mutually agreed electronic order entry system). Upon Customer’s execution thereof, such service order(s), shall be deemed a “Service Order” hereunder and incorporated into, and made a part of, this Master Agreement by this reference upon the earlier of (i) Vyve’s acceptance of such service order in writing; or (ii) Vyve’s commencement of delivery of the Service(s) set forth in such Service Order. In the event Customer cancels a Service Order prior to Vyve actually delivering Service and Vyve incurs construction or installation charges in connection therewith, Customer shall reimburse Vyve for such charges actually incurred. Customer agrees that upon execution of a Service Order, ▇▇▇▇▇▇▇▇ accepts and agrees to be legally bound by the terms and conditions set forth in such Service Order, this Master Agreement and Attachment hereto, the Business AUP and the other policies on Vyve’s website incorporated by reference herein and governing the Services to which Customer subscribes.
Services and Service Orders. 1.1. The Parties anticipate that Customer may, at Customer’s sole discretion, subscribe to Services supplied by Masergy, using written forms or electronic documents specified by Masergy. For each of the specific Services to which Customer subscribes, Customer will
Services and Service Orders. 1.1. Customer may order Services for itself and its Affiliates. For each of the Services to which Customer subscribes, Customer will (i) execute an attachment to this Master Service Agreement listing the Services and setting forth the price, minimum duration of Service, renewal terms and any Service- specific terms and conditions (hereinafter a “Service Order Form”), or (ii) assent to the terms of an electronic document delivered to Customer by Masergy containing information set forth in the Service Order Form. Customer consents to the use of electronic documents and records in connection with the performance of this Master Service Agreement and delivery of the Services by Masergy. Each Service Order Form shall be attached to this Master Service Agreement. A Service Order Form shall be effective upon Acceptance.
1.2. The Services may be provided over Masergy’s, or its Affiliates’ or subsidiaries’ networks, or through resale and may include any provision of equipment, cabling, circuits, facilities, systems or software undertaken by Masergy or on Masergy's behalf.
1.3. In addition to its Affiliates or subsidiaries, Masergy may use contractors and/or other third parties in providing the Services (such parties while performing work on Masergy’s behalf are referred to herein as “Contractors”), provided that billing for any such Services will be provided by Masergy or an Affiliate or subsidiary of Masergy. Notwithstanding anything to the contrary, Masergy shall: (a) be responsible for ensuring that the Services conform to all applicable terms of this Agreement; and (b) have in place legally binding agreements with such Contractors sufficient to enable Masergy to comply with its obligations under this Agreement.
1.4. Masergy shall provide Customer with Service credits in accordance with the then-current service level agreement (“SLA”), which are incorporated herein by reference and available at ▇▇▇.▇▇▇▇▇▇▇.▇▇▇. Masergy reserves the right to amend the SLA, from time to time, effective upon posting of the revised SLA at its web site or by other notice delivered to Customer by Masergy using contact information most recently provided to Masergy by Customer. Outages attributable to Customer- provided local access circuits shall not be included in the calculation of Service unavailability. In the event of an outage or other performance issues that Masergy determines are attributable to a Customer- provided service, such outage will be referred back to the Customer. Not...
Services and Service Orders. These terms and conditions, (collectively with the Service Order in which they are incorporated, the “Agreement”) apply to all the telecommunications and related services provided by Provider to Customer (each, a “Service”). Each Service will be specified in a service order executed by the Parties (each, a “Service Order”). Purchase orders issued by Customer shall not be deemed to amend, modify or supplement this Agreement or any Service Order issued hereunder and shall not be legally binding on Provider unless otherwise agreed in writing by Provider. The term “Customer” shall mean the entity identified on the Service Order. Provider and Customer are collectively referred to as the “Parties” or individually as a “Party”.
Services and Service Orders. 2.1 Subject to the terms and conditions of the Master Agreement, APL shall provide Customer with the Services in accordance with any Service Order entered into by the Parties. Customer understands and agrees that certain Services may not be available in all APL service areas and that APL, upon entering into a Service Order with Customer may, at APL’s discretion, utilize one or more of its affiliates or third parties to deliver the Services (“Third Party Services”). The Third Party Services may be subject to additional terms and conditions. Unless otherwise set forth, APL shall use commercially reasonable efforts to provide the Services seven (7) days a week, twenty four (24) hours a day, excluding scheduled maintenance, required repair and events beyond APL’s reasonable control.
2.2 Customer shall request Services by issuing to APL one or more proposed service and/or work order(s) (in the form provided or approved by APL) or via a mutually agreed electronic order entry system. Upon APL’s acceptance of a proposed service and/or work order(s), such proposed service and/or work order(s), shall be deemed a “Service Order” hereunder and shall be deemed incorporated into, and made a part of, the Master Agreement by this reference. A proposed service and/or work order shall be deemed accepted upon the earlier of (a) APL’s acceptance of such proposed service and/or work order in writing; or (b) APL’s commencement of delivery of the Service(s) set forth in such proposed service and/or work order.
Services and Service Orders. 2.1 Subject to the MSA, Everstream shall provide Subscriber with the Services as detailed in any relative Service Order entered into by the Parties. Everstream shall use commercially reasonable efforts to provide the Services seven (7) days a week, twenty-four (24) hours a day, excluding scheduled maintenance, required repair and events beyond Everstream’s reasonable control.
2.2 Subscriber shall request Services by issuing to Everstream one or more proposed Service Order(s) (in the Service Order form provided by Everstream). Upon Everstream’s acceptance of a proposed Service Order, the terms and Service included in the Service Order shall be deemed incorporated into, and made a part of, the MSA. A proposed Service Order shall not be deemed accepted until the earlier of (a) Everstream’s written acceptance of such proposed Service Order; or (b) Everstream’s commencement of delivery of the Service(s) set forth in such proposed Service Order.
2.3 Invoicing of Service(s) shall begin with Everstream’s issuance of a Certificate of Acceptance (“COFA”) following installation as contemplated by a Service Order. The delivered Service(s) will be considered accepted by Subscriber and certified to be error free and built to the specifications requested unless Subscriber provides written notice and a detailed description of any claimed shortcoming(s) within five (5) days of receiving the COFA.
Services and Service Orders