Services and Service Standards Sample Clauses
The 'Services and Service Standards' clause defines the specific services to be provided under the agreement and sets the minimum quality or performance benchmarks those services must meet. Typically, this clause outlines the scope of work, expected timelines, and measurable criteria such as response times or deliverable quality, ensuring both parties have a clear understanding of what is required. By establishing these standards, the clause helps prevent disputes over service quality and ensures accountability, thereby promoting consistent and reliable performance throughout the contract term.
Services and Service Standards. 2.1 Aztiq shall provide, or procure the provision of, the standard services (the “Standard Services”) to the Alvotech Group during the Term in accordance with the terms and conditions of this Agreement.
2.2 In addition to the Standard Services there may be adhoc services requested by the senior management of the Alvotech Group (“Adhoc Services” and together with the Standard Services, the “Services”).
2.3 For the avoidance of doubt, no services will be rendered which are subject to the 1993 Law or which would otherwise require a licence in Luxembourg.
2.4 Aztiq shall at all times act with reasonable and professional skill, diligence and care in its provision or procurement of the Services and shall use its commercially reasonable efforts to perform, or procure the performance of, the Services in compliance with all Applicable Laws.
Services and Service Standards. 3.1 In providing each of the Services, the Supplier warrants, represents and undertakes to Scania that at all times it shall during the Term provide:
3.1.1 the Services in accordance with all provisions of this Agreement, including the Commercial Terms;
3.1.2 the Services so as to meet or exceed the Service Levels and in accordance with the Timetable; and
3.1.3 all personnel, equipment and materials necessary for the provision of the Services.
3.2 The Supplier shall ensure that:
3.2.1 sufficient Supplier Personnel are available at all times to supply the Services in accordance with this Agreement;
3.2.2 all Supplier Personnel have the necessary skills, experience and qualifications to supply the Services (including any specific roles allocated by the Supplier in relation to the Services) in accordance with this Agreement. The Supplier shall be responsible for all costs, fees, expenses and charges for any training that may be necessary or required for any Supplier Personnel to supply the Services;
3.2.3 each of the Supplier Personnel attending any Scania premises complies with all reasonable and lawful directions and instructions given from time to time on behalf of Scania and any security, health and safety or other policies and regulations that apply to such premises which are from time to time in force; and
3.2.4 the Deliverables shall meet the Services Specification and any other requirements agreed between the Parties and shall be free from non-trivial errors and defects in the design, materials and workmanship or the media on which the Deliverables are recorded.
3.3 The Supplier confirms that:
3.3.1 if it has been requested to complete the Scania Infosec Questionnaire, it has done so to the best of its ability and warrants and represents that the answers provided are accurate in all respects and are provided in the utmost good faith;
3.3.2 it will comply with the Scania Information Security Appendix – General doc, as updated from time to time (“Security Appendix”) throughout the Term, unless and to the extent any term of the Security Appendix is waived or amended by SGB in writing; and
3.3.3 the responses given in the Supplier’s response to ▇▇▇▇▇▇’s ‘Request for Quotation’ and otherwise to Scania prior to entering into this Agreement in connection with the award of this Agreement are true and accurate in all respects and were provided in the utmost good faith.
3.4 In the event that ▇▇▇▇▇▇ identifies that any answer in the Scania Infosec Questionnaire ...
Services and Service Standards. 7.1 The Services provided or to be provided by JM from the Effective Date in accordance with the provisions of this Agreement, are those described in Annexure “A”.
7.2 The Services are described in general terms in Annexure “A” but will on an annual basis be specified in more detail in the SDBIP and JM’s annual Business Plan as contemplated in this Agreement.
7.3 The scope of the Services may be changed by agreement between the Parties pursuant to the business planning and budgeting process as referred to in this Agreement.
7.4 The Service standards are attached hereto as Annexure B and shall be reviewed annually prior to the commencement of each financial year in line with the budget approval process.
Services and Service Standards. 4.1 With effect from the Effective Date, the Service Provider shall render and perform the Services to the Service Recipient, or procure the provision of, each of the Services to the Service Recipient for the applicable Service Term in accordance with the terms of this Agreement.
4.2 The Service Provider shall, as soon as reasonably possible after the Signature Date, develop a service schedule ( “Ways of Working”) which shall:
(a) describe the specific procedures which are required to be adopted by the Service Provider in respect of each Service; and
(b) where applicable, the standards to be maintained in performing the Services.
4.3 The Service Provider shall provide the Service Recipient with a copy of the Ways of Working it has developed for the rendering of the Services. In the event of any amendment to such Ways of Working, the Service Provider shall immediately notify the Service Recipient of such change in writing.
4.4 The Service Provider undertakes that, for the duration of this Agreement, it shall:
(a) at all times act with due skill, care and diligence in performing its obligations under this Agreement;
(b) provide (or procure the provision of) each Service:
(i) subject to clause 4.5, in the same as, or substantially similar manner as the Services were provided (or procured) by a member of the Service Provider’s Group immediately prior to the Effective Date (“Pre-Completion Standard of Provision”), but no service credits or key performance indicators shall apply to the provision of the Services;
(ii) in accordance with Good Industry Practice; and
(iii) in a manner that complies with Applicable Laws;
(c) use adequate numbers of qualified Personnel with suitable training, education, experience and skill to perform the Services;
(d) ensure that the persons contemplated in clause 4.2(c) are available to provide the Services at demarcated times and places of engagement that the Service Recipient requires from time to time, provided adequate notice has been provided to the Service Provider;
(e) not delegate, assign or sub-contract any one or more of the Services to any other person or procure or allow any of the obligations of the Service Provider under this Agreement to be performed by any other person but for the Service Provider, without the prior written consent of the Service Recipient, which consent shall not be unreasonably withheld; and
(f) conduct itself in an ethical and appropriate manner when rendering the Services to the Service Recipient...
Services and Service Standards. The Services to be provided by ▇▇▇▇▇ are documented on the Work Authorization and/or quotation, subject to variation by written agreement signed by authorized representatives of the Parties from time to time. Those Services may include (i) assisting the Customer in sorting and containment of parts,
Services and Service Standards. 3.1 The Consultants method of work shall be its own, as such the Consultant shall not be subject to control as to the manner in which it provides its Services.
3.2 During the term of this Contract the Consultant shall comply with all reasonable requests by the Council for advice and assistance on the Services and generally make available to the Council the benefit of its knowledge and experience of such Services.
3.3 Where the Services require the Consultant to provide advice to the Council, the Consultant undertakes to provide such advice within one working day when oral advice is requested and two working days when written advice is so requested unless another timescale for the provision of such advice has been agreed between the parties.
3.4 The Consultant shall in providing the Services exercise all due skill, care and diligence in conformity with the normal standards of the Consultant’s profession. Where the Consultant has been engaged for reasons connected with their special skills or expertise, the Consultant shall be required to provide the Services with the skill, care and diligence of a Consultant possessing the special skills and expertise for which they were appointed.
3.5 The Consultant is entitled to offer its Services to third parties provided always such provision of Services does not interfere with the performance of this Contract for Services or create any conflict of interest
3.6 Notwithstanding the Councils wish to terminate as set out in Clause 11, the Consultant shall, at its own expense, rectify any error, mistake or poor quality service. The Consultant shall notify the Council within 7 days of becoming on notice of any error or mistake in its work and make proposals to make good at its own expense. The Council shall raise any concerns with quality of the work, error or mistake with the Consultant as soon as reasonably practicable or being on notice of the same. The Consultant shall make proposals for rectification at its own expense. Nothing in this Clause shall affect the Council’s rights to terminate under Clause 11 of this Contract.
3.7 The Consultant shall provide any documentation required under this Contract by a date to be agreed between the Parties.
Services and Service Standards