Services General. a. Standards i. VISITS will provide all Services with due care, skill and diligence expected of a professional, skilled, competent and experienced consultant specialising in the particular field, and in compliance with any applicable Specifications, Laws, standards and procedures. ii. VISITS will meet or exceed any Service Levels specified in a Managed Services Agreement or Statement of Work, except to the extent that the failure, delay or other breach arises from, or is contributed to, a Reasonable Excuse.
Appears in 2 contracts
Sources: Master Services and Goods Agreement, Master Services and Goods Agreement