Services Performance. HPE Packaged support services are performed using generally recognized commercial practices and standards. Customer agrees to provide prompt notice of any such service concerns and HPE will re-perform any service that fails to meet this standard. HPE is not liable for the performance or non-performance of third party vendors, their products, or their support services.
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Sources: Hewlett Packard Enterprise Packaged Support Services Terms, Hewlett Packard Enterprise Packaged Support Services Terms, Packaged Support Services Agreement