Common use of Services to be Performed by SFDC Clause in Contracts

Services to be Performed by SFDC. SFDC shall provide to the Company, during the term of the Agreement (unless earlier terminated in accordance herewith), the following Services: (a) No-charge Start-Up Training. SFDC shall, as part of the consideration under the License Agreement (as defined below) and at the Company’s request, provide at no charge to the Company: Two 5-day training sessions for up to 4 people each, pursuant to Section 2.7 of the License Agreement between the Parties of even date herewith (hereinafter, “License Agreement”), with respect to the SFDC Service and System Technology (as such terms are defined in the License Agreement). SFDC will utilize a train-the-trainer approach for training the Company. The training will be conducted in English and use the English-language SFDC Service. The training will be designed for the Company’s sales representatives and the Company’s technical support group. The topics covered will include: • Features and functionality • User interface navigation • User administration • Customer administration, maintenance, and cleanup • Reporting • Importing • Synchronization with a PDA • Lead management • Web2Lead functionality • Sharing model • Security • Troubleshooting • Error/Bug handling procedures & escalation • SFDC selling techniques • Corporate Pitch • Terms and Use • Competition & CRM marketspace • Common Objections • How to answer security questions • How to answer reliability/disaster recovery issues • How to answer scalability issues • Offline usage • Full CRM • Quoting • Differentiating features • “closing the deal” Any Documentation (as defined in the License Agreement) provided in connection with the above training by SFDC to the Company, e.g., training materials, may be used by the Company as permitted by Sections 2.4 and 3.1 of the License Agreement. Company’s employees trained by SFDC may in turn deliver the same training course to other persons designated by Company such as other employees and Distributors (as defined in the License Agreement). (b) No-charge Training after the Start-Up Period. Thereafter, SFDC shall, as part of the consideration under the License Agreement and at the Company’s request, provide at no charge to the Company. One 2-day training session for up to 4 people, pursuant to Section 2.7 of the License Agreement, with respect to each significant upgrade, update, or modification to the SFDC Service or System Technology. SFDC will utilize a train-the-trainer approach for training the Company. The training will be conducted in English and use the English-language SFDC Service. The training will be designed for the Company’s sales representatives and the Company’s technical support group. The topics covered will include: • User interface navigation, if applicable • New features and functionality, if applicable • Other topics necessary or useful for the Company to fully utilize the upgrade, update or modification Any Documentation provided in connection with the above training by SFDC to the Company, e.g., training materials, may be used by the Company as permitted by Sections 2.4 and 3.1 of the License Agreement. Company’s employees trained by SFDC may in turn deliver the same training course to other persons designated by Company such as other employees and Distributors.