Severe Event Notification Warranty. Symantec will initiate contact to notify Customer of Emergency and Critical Events (as defined in the Ops Manual) within the specified Severe Event Notification Time identified in the Service(s) Offerings Chart, once the determination that an Emergency and Critical Event has occurred (as specified in the Ops Manual). If Symantec does not initiate contact within the specified time, Symantec will credit Customer’s account with one (1) Service Credit, unless the Device subject to the Emergency or Critical Event is deemed to be a Runaway Device, as defined in the Ops Manual.
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