Common use of Severity Classification Clause in Contracts

Severity Classification. Defects in the Covered Solutions are classified according to severity of impact on the use of the Covered Solutions, according to the chart below. All disputes regarding severity classification will be resolved by Iternal in its sole discretion. Severity Impact 1 Defect prevents all useful work from being done. Defects in essential functions for which no non-manual workaround exists; or Defects that cause a material loss of data. 2 Defects that disable essential functions but for which a non- manual workaround exists; Defects that block systems test or professional services deliverables; or Defects that violate the specifications in the Documentation.

Severity Classification. Defects in the Covered Solutions are classified according to severity of impact on the use of the Covered Solutions, according to the chart below. All disputes regarding severity classification will be resolved by Iternal in its sole discretion. Severity Impact 1 Defect prevents all useful work from being done. Defects in essential functions for which no non-manual workaround exists; or Defects that cause a material loss of data. 2 Defects that disable essential functions but for which a non- manual workaround exists; Defects that block systems test or professional services deliverables; or Defects that violate the specifications in the Documentation.