Common use of Shift Supervisors Clause in Contracts

Shift Supervisors. CONTRACTOR shall at all times maintain qualified and experienced personnel to manage and oversee CONTRACTOR’s Courtesy and Employee Shuttle Service and provide a high standard of service to the passengers utilizing its services. The Shift Supervisors shall be onsite during all shuttle operating hours for both the Courtesy and Employee Shuttle operation during shuttle service operating hours, failure of the CONTRACTOR to comply with this requirement may result in assessment of penalties in accordance with Attachment C – Schedule of Deductions. The responsibilities of the Shift Supervisors shall include, but not be limited to, managing time shuttle intervals and spacing, training employees, communicating instructions, counseling personnel, reviewing driver activity reports, preparing accurate passenger statistical reports, ensuring that service is operated in an efficient, safe, courteous and orderly manner at all times, resolving passenger complaints, ensuring the cleanliness of shuttles, notifying CONTRACTOR’s maintenance shop of shuttle break downs and arranging for shuttle driver replacements. The Shift Supervisors shall report to CONTRACTOR’S Project Manager. Shift Supervisors shall not provide breaks of any kind or act as a relief driver; however, they shall be available for providing temporary backup during peak passenger and Terminal Employee travel periods or when required to maintain passenger wait times. Shift Supervisors may not co-manage or otherwise serve in any other capacity under any other agreement at the Airport, or otherwise fulfill any position of any shift either specified or not specified in the authorized shuttle schedule. CONTRACTOR shall designate in writing to COUNTY Project Coordinator prior to commencement of the CONTRACT the names of CONTRACTOR’s Shift Supervisors. This list shall be updated by COUNTY Project Coordinator and provided to COUNTY Project Coordinator whenever applicable names change.