SMS Service. Availability The service is provided as a cloud solution by a service provider. It is accessible from any internet- connected device with a browser. The service is accessible from anywhere and is not dependent on UCT’s own infrastructure. Constraints • fundamental external constraints • service received from the service provider To access the service Log a call online or contact the IT Helpdesk during working hours by phone on extension 4500, or by email to ▇▇▇▇-▇▇▇▇▇▇▇▇@▇▇▇.▇▇.▇▇. Prerequisites • fundamental customer responsibilities • information: fund number and cost centre for credit purchases • authorisation from the fund holder To report a fault or problem with the service Contact the IT Helpdesk by logging a request online, by phone, or by email. Training and documentation See SMS Help and information Description • web interface from which SMSes can be sent to self-managed group lists (except all-staff and all-students which may only be used by CMD, without exception) • SMS credit purchase and transfer service Chargeable components • SMS credits at UCT’s discounted standard rate per SMS (1 credit per SMS - maximum 128 characters) • Applicable to • UCT business units, upon successful application issuing an account completed within 3 days of receipt of the request issuing credits completed within 1 day of receipt of the request
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