Software bugs. If a reported issue has been identified by an SSR as a bug in CB4 software, CB4 Support will record it as a bug. When a reported issue requires a software fix, it is normally delivered in an Interim Release. When a release that fixes a bug that has been reported is produced, you will be notified and given the opportunity to request that release. The timing of the releases and the incorporation of particular fixes are solely at the discretion of CB4.
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement