Software Maintenance and Support. ▇. ▇▇▇▇▇ of License Subject to the restrictions contained herein, for each user license indicated in an order, Nuance hereby grants Licensee, and Licensee hereby accepts, a limited, revocable, non-exclusive, non- transferable right, solely during the term of an applicable order unless a perpetual license, to allow a single user to use the Software, provided such use is in a manner commensurate with the intended use of the Software. b. Maintenance and Support. Maintenance and Support services, which include incident escalation, access to a web support portal, and software updates, are available in connection with certain volume purchases. Maintenance and Support Services may be optional or mandatory depending on specific commercial terms as required by Nuance, and in all cases require an additional charge. If separately purchased, additional applicable maintenance and support terms and conditions shall be provided upon written request and if provided shall be considered as having been added to this Section 1.
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Sources: End User License Agreement, End User License Agreement, End User License Agreement