Common use of Software Maintenance and Support Clause in Contracts

Software Maintenance and Support. Irrespective of the provisions of this Agreement, Licensee is entitled to telephone support for the purchased software, provided this has not yet been terminated by Licensor. However, Licensor always receives support during the two-year statutory warranty period. Telephone support includes individual consultation for the software products covered by the Agreement, provided by mediCAD Hectec GmbH. Within the scope of this individual support and during its general business hours, mediCAD Hectec GmbH will answer questions – related to a specific use case – regarding the supported software and application documentation, as well as the program sequence and use of the supported software. The goal of this support is to enable Licensor to properly perform individual use cases as well as to independently resolve problems or find workarounds. This does not necessarily include, however, any resolution to the problem or general instruction or training in how to use the supported software. Support can therefore only be made use of by Licensees who have the appropriate qualifications and who have experience with the supported products and the corresponding system environment.

Software Maintenance and Support. Irrespective of the provisions of this Agreement, Licensee is entitled to telephone support for the purchased acquired software, provided this the software has not yet been terminated by Licensor. However, Licensor always Licensee receives support in all cases during the two-year statutory warranty period. Telephone support includes individual consultation provided by mediCAD Hectec GmbH for the software products covered by the Agreement, provided by mediCAD Hectec GmbH. . Within the scope of this individual support and during its general business hours, mediCAD Hectec GmbH will answer questions – related to a specific use case – regarding the supported software and application documentation, as well as the program sequence and use of the supported software. The goal of this support is to enable Licensor Licensee to properly perform individual use cases as well as to independently resolve problems or find workaroundsa way around problems. This does not necessarily include, however, any resolution to the problem or general instruction or training in how to use the supported software. Support can therefore only be made use of by Only Licensees who have the appropriate qualifications and who have experience with the supported products and the corresponding system environmentenvironment can therefore make use of the support.