Software Technical Support. Support for the U-SHIP Software generally consists of telephone technical assistance provided by U-SHIP relating to U-SHIP Software licensed to OFFICEMAX INC. hereunder and offered during the hours specified in Section 3 above in this Exhibit B. From time to time U-SHIP or OFFICEMAX INC. may notice and report material deviations between the U-SHIP Software and the U-SHIP manual for the relevant model ASC ("Software Problems"). In such cases, U-SHIP will employ reasonable efforts to correct Software Problems within 24 hours of a report thereof by OFFICEMAX INC. to U-SHIP, or if U-SHIP is unable to provide such correction by telephone-to OFFICEMAX INC. or to the ASC directly within 24 hours despite the use of all reasonable best efforts, then U-SHIP will supply the corrections as soon as is reasonably possible. Correction of Software Problems shall consist of supplying or transmitting to the ASC or OFFICEMAX INC., or may consist of publishing, corrections which will bring the U-SHIP Software into compliance with the relevant U-SHIP manual. Any changes in manuals in connection with this provision shall be for the purpose of removing errors in documentation, providing consistency of interpretation, or describing an update or enhancement to the U-SHIP Software. EXHIBIT C [GRAPHIC OMITTED] REQUEST FOR ASC PLACEMENT ------------------------------------------------------------------------------------------------------------------------------ LOCATION ------------------------------------------------------------------------------------------------------------------------------ Store Name: ------------------------------------------------------------------------------------------------------------------------------ Contacts - Store Manager: ------------------------------------------------------------------------------------------------------------------------------ Customer Service Manager: ------------------------------------------------------------------------------------------------------------------------------ Bookkeeper: ------------------------------------------------------------------------------------------------------------------------------ Address: Do you go on daylight savings? YES / NO Time Zone: EASTERN CENTRAL MOUNTAIN PACIFIC ALASKA HAWAII ------------------------------------------------------------------------------------------------------------------------------ Phone #: ( ) Fax #: ( ) ------------------------------------- --------------------------------------------------------- ------------------------------ Current UPS: YES / NO Postal Substation: YES / NO Weekly store traffic: Store hours: Pkgs per month: ------------------------------------------------------------------------------------------------------------------------------ Directions to Store: ------------------------------------------------------------------------------------------------------------------------------ U-SHIP 4100 UNIT PLACEMENT SPECIFICATIONS ------------------------------------------------------------------------------------------------------------------------------ [GRAPHIC OMITTED] Please ▇▇▇▇ (X) if specification has been met: Dimensions: 43"(w) x 55"(h) x 31" (d) |_| Phone: RJ11 wall-mounted phone ▇▇▇▇, using a direct access phone line |_| Power: 120 VAC; 15 amps; dedicated outlet |_| Package drop-off within sight of the unit |_| Unit not placed in direct sunlight |_| Unit away from cart storage |_| Unit not placed in extreme temperatures |_| Area for overhead sign and shipping supplies ------------------------------------------------------------------------------------------------------------------------------ SHIPPING SUPPLIES ------------------------------------------------------------------------------------------------------------------------------ Please circle YES or NO to order shipping supplies Are you interested in ordering discount shipping supplies to If yes, a U-Ship representative will send you information on pricing and supplies complement your UPS shipping services? offered.
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Software Technical Support. Support for the U-SHIP Software generally consists of telephone technical assistance provided by U-SHIP relating to U-SHIP Software licensed to OFFICEMAX INC. KINKO'S hereunder and offered during the hours specified in Section 3 above in this Exhibit B. From time to time U-SHIP or OFFICEMAX INC. KINKO'S may notice and report material deviations between the U-SHIP Software and the U-SHIP manual for the relevant model ASC ("Software Problems"). In such cases, U-SHIP will employ reasonable efforts to correct Software Problems within 24 hours of a report thereof by OFFICEMAX INC. KINKO'S to U-SHIP, or if U-SHIP is unable to provide such correction by telephone-to OFFICEMAX INC. KINKO'S or to the ASC directly within 24 hours despite the use of all reasonable best efforts, then U-SHIP will supply the corrections as soon as is reasonably possible. Correction of Software Problems shall consist of supplying or transmitting to the ASC or OFFICEMAX INC.KINKO'S, or may consist of publishing, corrections which will bring the U-SHIP Software into compliance with the relevant U-SHIP manual. Any changes in manuals in connection with this provision shall be for the purpose of removing errors in documentation, providing consistency of interpretation, or describing an update or enhancement to the U-SHIP Software. EXHIBIT C [GRAPHIC OMITTEDLOGO] REQUEST FOR ASC PLACEMENT ------------------------------------------------------------------------------------------------------------------------------ ------------------------------------------------------------------------------- LOCATION ------------------------------------------------------------------------------------------------------------------------------ ------------------------------------------------------------------------------- Store Name: ------------------------------------------------------------------------------------------------------------------------------ ------------------------------------------------------------------------------- Contacts - Store Manager: ------------------------------------------------------------------------------------------------------------------------------ ------------------------------------------------------------------------------- Customer Service Manager: ------------------------------------------------------------------------------------------------------------------------------ ------------------------------------------------------------------------------- Bookkeeper: ------------------------------------------------------------------------------------------------------------------------------ ------------------------------------------------------------------------------- Address: Do you go on daylight savings? YES / NO Time Zone: EASTERN CENTRAL MOUNTAIN PACIFIC ALASKA HAWAII ------------------------------------------------------------------------------------------------------------------------------ ------------------------------------------------------------------------------- Phone #: ( ) Fax #: ( ) ------------------------------------- --------------------------------------------------------- ------------------------------ ------------------------------------------------------------------------------- Current UPS: YES / YES/NO Postal Substation: YES / YES/NO Weekly store traffic: Store hours: Pkgs per month: ------------------------------------------------------------------------------------------------------------------------------ ------------------------------------------------------------------------------- Directions to Store: ------------------------------------------------------------------------------------------------------------------------------ ------------------------------------------------------------------------------- U-SHIP 4100 UNIT PLACEMENT SPECIFICATIONS ------------------------------------------------------------------------------------------------------------------------------ [GRAPHIC OMITTED] ------------------------------------------------------------------------------- Please ▇▇▇▇ (X) if specification has been met: Dimensions: 43"(w) x 55"(h) x 31" (d) |_| / / Phone: RJ11 wall-mounted phone ▇▇▇▇, using a direct access phone line |_| / / Power: 120 VAC; 15 amps; dedicated outlet |_| [Picture] / / Package drop-off within sight of the unit |_| / / Unit not placed in direct sunlight |_| / / Unit away from cart storage |_| / / Unit not placed in extreme temperatures |_| / / Area for overhead sign and shipping supplies ------------------------------------------------------------------------------------------------------------------------------ Dimensions: 43"(w) x 55"(h) x 31" (d) ------------------------------------------------------------------------------- SHIPPING SUPPLIES ------------------------------------------------------------------------------------------------------------------------------ ------------------------------------------------------------------------------- Please circle YES or NO to order shipping supplies Are you interested in ordering discount shipping supplies to If yes, a U-Ship representative will send you supplies to complement your information on pricing and supplies complement your offered. UPS shipping services? offered------------------------------------------------------------------------------- PROMOTIONAL DESIGN DIMENSIONS ------------------------------------------------------------------------------- For promoting your U-Ship UPS Shipping Center you will be provided with two of the following items.
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