Special Conditions Applicable to Warranty and Software Support Service. DRS's Warranty and Software Support Service obligation hereunder shall be subject to the following limitations: a. DRS shall have no obligation to repair or service: -Damage or data loss arising from misuse, negligence, alteration, improper electrical wiring, improper I/O wiring, or failure to secure daily and weekly backups. -Damage or data loss caused by accident, transportation, or accessories and attachments not furnished by DRS. -Damage or data loss resulting from failure to provide a suitable installation environment as advised by qualified DRS service personnel. -Damage resulting from hard drive or CPU failure during normal use or damage resulting from virus infection. b. DRS reserves the right to cancel service without notice to customers who have refused service payments, are past due on account, or otherwise owe DRS. c. DRS shall not be required to provide electrical work, net- working, or wiring external to the Software. 3rd party software not covered in this agreement includes utilities or software pur- chased elsewhere other than Microsoft RMS or DRS add-ins. d. DRS will take reasonable steps to resolve program errors in Microsoft Dynamics or DRS add-ins that are brought to its attention, provided the Customer is using the most current ver- sion of the software. Any remedy is limited to available hot fixes. e. Service shall be rendered during DRS Help Desk service hours, holidays excluded, currently defined as follows:
Appears in 1 contract
Sources: Software Support Agreement
Special Conditions Applicable to Warranty and Software Support Service. DRS's Warranty and Software Support Service obligation hereunder shall be subject to the following limitations:
a. DRS shall have no obligation to repair or service: -Damage or data loss arising from misuse, negligence, alteration, improper electrical wiring, improper I/O wiring, or failure to secure daily and weekly backups. -Damage or data loss caused by accident, transportation, or accessories and attachments not furnished by DRS. -Damage or data loss resulting from failure to provide a suitable installation environment as advised by qualified DRS service personnel. -Damage resulting from hard drive or CPU failure during normal use or damage resulting from virus infection.
b. DRS reserves the right to cancel service without notice to customers who have refused service payments, are past due on account, or otherwise owe DRS.
c. DRS shall not be required to provide electrical work, net- working, or wiring external to the Software. 3rd party software not covered in this agreement includes utilities or software pur- chased elsewhere other than Microsoft RMS or DRS add-ins.
d. DRS will take reasonable steps to resolve program alert Microsoft Dynam- ics or DRS development office of any programming errors in Microsoft Dynamics or DRS add-ins the software that are brought to its attention, provided the Customer is using the most current ver- sion version of the software. Any remedy is limited to available hot fixes.
e. Service shall be rendered during DRS Help Desk client’s local service hours, holidays excludedhours in the USA or Canada, currently defined as follows:
Appears in 1 contract
Sources: Software Support Agreement