Specific Service Terms Clause Samples

Specific Service Terms. The Services make use of Microsoft Software and Microsoft requires that the Customer agrees (and the Customer does agree) that:

Specific Service Terms a. ▇▇▇▇▇.▇▇ Websites and Accounts

Specific Service Terms. Valto will provide the Managed Services based on the information provided by the Customer. • Software subscriptions included as part of the Managed Services will be post-billed monthly at Customers next scheduled invoice; any subsequent adjustments to such subscriptions (e.g. adding seats) in mid-billing cycle will be calculated and post-billed at the subsequent invoice • New Software subscriptions will expire 12 full calendar months after Customers next schedule invoice date. If cancelled before the Software subscription ends, the Customer will not be refunded for fees already paid. Early terminations fees may be charged for Software subscriptions cancelled early, if required by the relevant IT Partner. • Software subscriptions will automatically renew for 12 months at the end of a subscription term. Renewal pricing will be based on the then-current pricing at renewal. If Customer chooses to not renew, Customer must notify Valto no less than 30 days prior to the date of renewal. • In the event of a settlement dispute between Valto and Customer, a case incident will be opened by Valto. • Upon resolution, a credit may be issued for the following month’s invoice. • In addition to the terms and conditions set out in Valto’s Master Services Agreement, the customer also agrees to the Microsoft Customer Agreement.

Specific Service Terms. The additional terms and conditions which apply to specific Services as set out in the Schedule to these General Terms.

Specific Service Terms.  Softcat will provide the Managed Services based on the information provided by the Customer.  Software subscriptions included as part of the Managed Services will be post-billed monthly at Customers next scheduled invoice; any subsequent adjustments to such subscriptions (e.g. adding seats) in mid-billing cycle will be calculated and post-billed at the subsequent invoice.  New Software subscriptions will expire 12 full calendar months after Customers next schedule invoice date. If cancelled before the Software subscription ends, the Customer will not be refunded for fees already paid. Early terminations fees may be charged for Software subscriptions cancelled early, if required by the relevant IT Partner.  Software subscriptions will automatically renew for 12 months at the end of a subscription term. Renewal pricing will be based on the then-current pricing at renewal. If Customer chooses to not renew, Customer must notify Softcat no less than 30 days prior to the date of renewal.  In the event of a settlement dispute between Softcat and Customer, a case incident will be opened by Softcat.  Upon resolution, a credit may be issued for the following month’s invoice.  In addition to the terms and conditions set out in Softcat’s Master Services Agreement, the customer also agrees to the Microsoft Customer Agreement.

Specific Service Terms. ‌ 5.1. The following terms of service apply only to the Control Plane: 5.1.1. The Cloud Customer acknowledges that, in general, outages of the Control Plane do not affect the availability of other Cloud Services. 5.1.2. The Cloud Customer acknowledges that the Control Plane may not be available for use from time to time for reasons including maintenance, upgrade, repair, fault or failure. 5.1.3. The Cloud Provider will take reasonable steps to minimise any disruptions or interruptions to service of the Control Plane. 5.2. The following terms of service apply only to the Compute Service: 5.2.1. The Cloud Customer is responsible for: 5.2.1.1. the configuration of the Cloud Customer’s Compute Instances, including any configuration that would enable it to start up automatically where there is a server failure; and 5.2.1.2. for managing the Compute Instance and any and all matters relating to the operating system and any other software within the Compute Instance. 5.2.2. The Cloud Customer acknowledges and accepts that the Cloud Provider takes no responsibility and cannot be held liable for any loss, misuse or unauthorised access, modification, or disclosure of Cloud Data that may occur directly or indirectly from the configuration of the Compute Instance, or from any server failure or from restarting Compute Instances. 5.2.3. With the exception of Scheduled Outages, the Cloud Provider will use reasonable efforts to provide a Monthly Uptime Percentage of 99.95% for the Compute Service, as measured by the Cloud Provider’s monitoring service at the hypervisor level. 5.2.4. Where the Cloud Provider has failed to meet the Service Level Objective for the Compute Service defined in clause 5.2.3, the Cloud Customer may be entitled to SLA Credit, for the affected compute instances only, in accordance with the table below: Less than 99.95%, but greater than 99.00% 20% Less than 99.00%, but greater than 95.00% 30% Less than 95% 50% 5.3. The following terms of service apply only to the Block Storage Service: 5.3.1. With the exception Wellington region, Cloud Data stored in the Block Storage Service is encrypted at rest and the Cloud Provider holds the encryption keys. 5.3.2. With the exception of Scheduled Outages, the Cloud Provider will use reasonable efforts to make provide a Monthly Uptime Percentage of 99.95% for the Block Storage Service. 5.3.3. Where the Cloud Provider has failed to meet the Service Level Objective for the Block Storage Service defined in clause 5....

Specific Service Terms