Specifications and Service Levels. The specifications and performance standards for the Platform and the related service level agreements are as set forth in the Exhibits attached to each Addendum. Such service level agreements shall address, without limitation, continuous availability of the Platform (subject to reasonable amounts of downtime for maintenance and similar matters), correction of any errors, bugs and defects in the Platform and 2tor’s responsiveness to students and other users experiencing problems with the Platform. 2tor’s proposed specifications and standards and service level agreements shall be subject to the written approval of USC. Periodically, 2tor shall propose changes to the specifications and performance standards for the Platform, all of which shall be subject to the written approval of USC.
Appears in 2 contracts
Sources: Master Services Agreement (2U, Inc.), Master Services Agreement (2U, Inc.)