Common use of Standard Service Clause in Contracts

Standard Service. The RDN service includes: 1. Installation of openBIS on infrastructure provided by IT Services of ETH Zurich. 2. Regular upgrades of openBIS and OS. 3. Storage of data on the Network Attached Storage (NAS) provided by IT Services of ETH Zurich (▇▇▇▇▇://▇▇▇.▇▇▇▇.▇▇/services/de/it-services/katalog/▇▇▇▇▇▇▇▇/nas.html). 4. Incremental backup of the PostgreSQL database with 3 weeks retention period. The backup is stored on the NAS, which provides daily snapshotting with 6 days retention and data back up to tape with a retention time of 90 days. 5. Set up of data archiving to the Long Term Storage (LTS) provided by IT Services of ETH Zurich (▇▇▇▇▇://▇▇▇▇.▇▇/services/en/it-services/catalogue/storage/lts.html), upon request. 6. Set up, maintenance and regular upgrades of an additional JupyterHub server for analysis of data stored in openBIS with Jupyter notebooks, upon request. 7. Consulting for data modelling in openBIS and initial customization of the system (up to 5 working days). 8. Initial training (up to 1 working day). 9. Continuous user support. The customer has the possibility to request a test period of 3 months via the IT service desk. At the end of the test period, the customer needs to notify IT Services of ETH Zurich via the service desk of their intention to continue or not using the service. A reminder will be sent to the customer 1 month before the end of the test period. At the end of the test period, the test openBIS instance will be: 1. dismissed, if the customer does not wish to continue using the service or fails to notify IT Services of ETH Zurich of their intention to continue or not using the service. 2. turned into a productive instance, if the customer wishes to continue using the service.

Appears in 2 contracts

Sources: Service Level Agreement, Service Level Agreement