Standard Support. i. Maintain and support the list of currently-supported releases published on the Support Portal. ii. Make available all supported Maintenance Releases, Minor Releases and Major Releases. iii. Verify defects in the Software identified and submitted by Customers. iv. Correct material defects in the Software for the currently-supported Maintenance Releases. v. Provide access to the Support Portal, which contains the latest Software versions, fixes, feature releases, signature and Subscription updates, knowledge base/FAQ, case management, release notes, technical documentation, and Software downloads. vi. Use commercially reasonable efforts to ensure that the Support Portal is available 24x7. vii. Respond to Online Support cases based on the severity classifications in section 1 above. viii. Provide a return and repair service for Hardware defects.
Appears in 2 contracts
Sources: End User Support Agreement, End User Support Agreement
Standard Support. i. Maintain and support the list of currently-supported releases published on the Support Portal.Portal.β
ii. Make available all supported Maintenance Releases, Minor Releases and Major Releases.
iii. Verify defects in the Software identified and submitted by Customers.
iv. Correct material defects in the Software for the currently-supported Maintenance Releases.
v. Provide access to the Support Portal, which contains the latest Software versions, fixes, feature releases, signature and Subscription updates, knowledge base/FAQ, case management, release notes, technical documentation, and Software downloads.
vi. Use commercially reasonable efforts to ensure that the Support Portal is available 24x7.
vii. Respond to Online Support cases based on the severity classifications in section 1 above.
viii. Provide a return and repair service for Hardware defects.defects.β
Appears in 2 contracts
Sources: End User Support Agreement, End User Support Agreement