Standards of Service. 1. Company shall at all times during the term hereof maintain a sufficient number of properly trained personnel to ensure that all customers of Company receive prompt and courteous service at all times, and all such personnel, while on or about the Premises, shall be polite, clean, appropriately attired and neat in appearance. Employees of Company shall wear appropriate identification badges, subject to the approval of the Chief Executive Officer, and employees performing similar jobs shall wear similar uniforms, which shall be clean and pressed. 2. Company shall continuously monitor the supply of the merchandise to ensure that there is a sufficient supply of such items on hand at all times to meet the foreseeable demand therefor. 3. Except as the Chief Executive Officer may otherwise agree in writing, Company shall operate this Concession at the Premises only through its own employees. Company shall comply with the requirements of all statutes, regulations and rules applicable to its employment practices in connection with the operation of this Concession, including, without limitation, the Fair Labor Standards Act, shall pay all appropriate federal and state employment and withholding taxes, and shall maintain records demonstrating compliance with the foregoing. All such records shall, upon reasonable notice from the Chief Executive Officer, be made available, either at the Premises, or, at the Chief Executive Officer ’s option, at the offices of the Aviation Authority, for inspection by the Aviation Authority, through its duly authorized representatives as often as the Chief Executive Officer shall request for a period of up to three (3) years after the end of the Agreement Period to which such records pertain.
Appears in 6 contracts
Sources: Automated Retail Concession Agreement, Concession Agreement, Concession Agreement