Status Reporting. Service Provider will provide status updates during the Outage isolation and resolution process, which may include the following information: (a) MobiTV Service affected; (b) Start time of Outage; (c) Current status of repair; (d) Description of the aspect(s) of the MobiTV Service that is/are unavailable to Sprint, with a description of impact on Subscribers; (e) Estimated time of repair; and/or (f) Time of restoration of the MobiTV Service. Sprint/MobiTV Confidential Version Final 08/24/07 Page 44 of 60 Outage Severity Code Description Initial Response Time Status Update Intervals; Update Objectives Final Resolution
Appears in 3 contracts
Sources: Wireless Internet Service Agreement (Mobitv Inc), Wireless Internet Service Agreement (Mobitv Inc), Wireless Internet Service Agreement (Mobitv Inc)