Common use of Status Reporting Clause in Contracts

Status Reporting. 1. Closure of problem reports shall require an examination of the symptoms to determine if the fault is hardware or software related or both. 2. The closure report shall detail the cause(s) of the problem, affected software subsystems, proposed solution and resolution schedule. 3. The test procedures and implementation strategy for each resolution shall be evaluated and agreed in co-operation with Inmarsat. 4. The Contractor shall hold a monthly maintenance review to monitor and report progress being made on reported problems and against resolutions. Inmarsat reserve the right to participate in a review meeting, as necessary. Such monthly review meetings may be conducted by a pre-arranged teleconference. 5. The Contractor shall provide a monthly maintenance report to Inmarsat reporting the status of all outstanding reported problems. 6. The monthly maintenance report shall include a characterisation of the particular status of each outstanding P1 problem as well as a detailed problem resolution plan.