Common use of Student Complaint Procedure Clause in Contracts

Student Complaint Procedure. To address academic complaints, students will be referred directly to the individual involved. Ideally, academic complaints are resolved at the lowest possible level. As such, if a student has an academic complaint concerning a faculty member, the student will first be referred to the faculty member. If a student chooses not to talk with the faculty member, for whatever reason, the student should then be referred to the chair of the department. If an academic complaint from a student concerning a faculty member is brought to a ▇▇▇▇, the ▇▇▇▇ will refer the complaint to the appropriate faculty member first, following the aforementioned steps. If successful resolution cannot be found first through the faculty member, second through the department chair, or the department chair is unavailable, the referral will go back to the appropriate ▇▇▇▇. Unavailable is defined as unresponsive to e-mails for two business days. Prior to taking action on the complaint, the ▇▇▇▇ will discuss the complaint with the faculty member. In an extraordinary circumstance, the ▇▇▇▇ may inform the faculty member after taking action on the student’s complaint. If a faculty member chooses, they have the right to have a representative from the KVCCFA present.