Common use of Subject of Performance Clause in Contracts

Subject of Performance. 1. The Issuer hereby undertakes to ensure, at the Ordering Party’s request, the generating and issuance of UIs, specifically a) UIs at the unit packet level; b) UIs at the group packet level. 2. The Issuer guarantees to deliver to the Ordering Party UIs having 21 characters (without time stamp) and undertakes that the UIs will contain only those data elements that are specified in the Regulation or in Article 8 (1) a), b) and c) for UIs at the unit packet level, or in Article 11 (1) a), b) and c) for UIs at the group packet level. 3. The Issuer undertakes to ensure the operation of technical support and assistance for applicants for UIs in the form of a phone contact centre and provide consultation services as regards the operation of the System and its potential updates or failures (hereinafter referred to as “HelpDesk”). The scope and level of HelpDesk are specified in Article VII (3) hereof and in the Operating Rules.