Submitting Claims. All claims must be submitted to Fuzer Client Support within 10 office days maximum as from the closure of the ticket by filling out a claim form available on simple demand. If for any reason the Client has multiple SLA with Fuzer, the SLA applicable for an incident, possibly impacting several services, shall be the one in force on the item causing the root event.
Appears in 2 contracts
Sources: Fuzer Agreement, Fuzer Agreement