Subscription Plan. Over the course of the Subscription Period, we will provide relevant Updates and general support where reasonably necessary to resolve technical issues with the Software (Support Services), the following terms apply unless otherwise specifically agreed in writing: (a) we will take reasonable steps to provide Support Services where necessary. You must first endeavour to resolve any issues with the Software internally and we will not assist with issues that are beyond our reasonable control; or beyond the scope of the Jspreadsheet software. (b) requests for Support Services will be responded to on a best endeavours basis and we provide no guarantee of Support Services being available 24/7 or that any request for Support Services will be responded to within a particular time frame; and (c) you will not have any claim for delay to your access to the Software due to any failure or delay in Support Services.
Appears in 2 contracts
Sources: Software License Agreement, Software License Agreement