Summary of IWT Responsibilities. The following major activities are included in the scope of this project and will be performed by IWT: (i) Coordinate and lead all meetings, workshops, and training sessions. (ii) Provide up to three web-based training sessions to Client’s full-time employees. (iii) Provide project management, including coordination and management activities, issue tracking, and weekly status reporting to Client. (iv) Coordinate Client acceptance testing. (v) Provide configuration guides to the Client offering configuration choices, including IWT’s standard commodity code structure. (vi) After initial training is completed, prepare the Solution for go-live. (vii) Provide issue resolution according to the severity levels and response times as outlined in the Agreement.
Appears in 2 contracts
Sources: Vendor Contract, Master License and Services Agreement