Supervisor Role. The call center supervisor can monitor the status of call center agents, provide an emergency and escalation path for agents, participate as an agent to receive calls, move the position of callers waiting in queue, view the current activity in the MySite portal, and view reports.
Appears in 2 contracts
Sources: Virtual Communications Service Agreement, Virtual Communications Service Agreement
Supervisor Role. The call center supervisor can monitor the status of call center agents, provide an emergency and escalation path for agents, participate as an agent to receive calls, move the position of callers waiting in queue, view the current activity in the MySite calling administrative portal, and view reports.
Appears in 2 contracts
Sources: Webex Calling Agreement, Virtual Communications Service Agreement
Supervisor Role. The call center supervisor can monitor the status of call center agents, provide an emergency and escalation path for agents, participate as an agent to receive calls, move the position of callers waiting in queue, view the current activity in the MySite MySitecalling administrative portal, and view reports.
Appears in 1 contract