Common use of SUPPORT AND OTHER SERVICES Clause in Contracts

SUPPORT AND OTHER SERVICES. Company will offer and will perform -------------------------- installation, implementation, facilitation, maintenance and support services to all Company Customers and to all Prospects within the Territory including, without limitation, at STERLING COMMERCE's request or approval, those Transborder Customers that obtained the EC Offerings as provided in Section 2.2(a). Company shall have sole responsibility for providing "First Level" technical assistance and support to such Company Customers (and the Transborder Customers to the extent stated in Section 21(a)), which shall include customer relations, training, education, implementation of any services, responding to inquiries and determining the extent and responsibility for any claimed malfunctions of any part of the EC Offerings. Company also agrees to provide promptly to each Company Customer all EC Product bug fixes, bypasses and releases provided to Company by STERLING COMMERCE from time to time. The quality and timeliness of Company's implementation, facilitation, maintenance and support services will be consistent with and to no less a degree than the levels agreed to by the parties from time to time.