Support and SLA. Subject to the payment by Customer of fees applicable to the level of support specified in the applicable Order (“Selected Support Tier”), JumpCloud will provide Customer with the support services for the Selected Support Tier as described in the then-current support offerings description applicable to the Selected Support Tier located at: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇/policies/, as updated periodically. Such Selected Support Tier description includes any service level commitments for the Service (e.g., support methods and targeted response times), and is hereby incorporated into this Agreement for the duration of Customer’s payment of fees corresponding to such Selected Support Tier.
Appears in 3 contracts
Sources: Directory as a Service Agreement, Directory as a Service Agreement, Directory as a Service Agreement