Common use of Support by Genetec Clause in Contracts

Support by Genetec. Genetec provides no support with respect to the SDK under this Agreement. However, SDK support is available as part of certain DAP Subscription plans. Licensee may, therefore, need to procure a DAP Subscription to obtain support from Genetec. The scope of Genetec’s support obligations will depend on the DAP Subscription plan chosen by Licensee. Unless expressly stated otherwise in the terms and conditions applicable to DAP Subscriptions, Genetec’s commitment to provide support in relation to the SDK as part of any DAP Subscription will consist of using commercially reasonable efforts to assist Licensee with issues covered by the scope of support services included within the scope of Licensee’s then-active DAP Subscription plan, in accordance with relevant Genetec Documentation.