Support Contact Channels Clause Samples

Support Contact Channels. For purposes of this SLA, Provider’s contact information (each, a “Support Contact Channel”) shall be as follows, provided, that Provider may change or add to such Support Contact Channels upon advance written notice of at least [***] to Customer: by email at [***], and by telephone at [***]. Provider will monitor the Support Contact Channels [***], and promptly follow up by email on any correspondence received via a Support Contact Channel pursuant to this SLA.
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Related to Support Contact Channels

  • Additional G-Cloud services 30.1 The Buyer may require the Supplier to provide Additional Services. The Buyer doesn’t have to buy any Additional Services from the Supplier and can buy services that are the same as or similar to the Additional Services from any third party. 30.2 If reasonably requested to do so by the Buyer in the Order Form, the Supplier must provide and monitor performance of the Additional Services using an Implementation Plan.

  • Supply of services 3.1 The Supplier agrees to supply the G-Cloud Services and any Additional Services under the terms of the Call-Off Contract and the Supplier’s Application. 3.2 The Supplier undertakes that each G-Cloud Service will meet the Buyer’s acceptance criteria, as defined in the Order Form.

  • Collaboration 31.1 If the Buyer has specified in the Order Form that it requires the Supplier to enter into a Collaboration Agreement, the Supplier must give the Buyer an executed Collaboration Agreement before the Start date. 31.2 In addition to any obligations under the Collaboration Agreement, the Supplier must: 31.2.1 work proactively and in good faith with each of the Buyer’s contractors 31.2.2 co-operate and share information with the Buyer’s contractors to enable the efficient operation of the Buyer’s ICT services and G-Cloud Services

  • Equipment 26.1 The Supplier is responsible for providing any Equipment which the Supplier requires to provide the Services. 26.2 Any Equipment brought onto the premises will be at the Supplier's own risk and the Buyer will have no liability for any loss of, or damage to, any Equipment. 26.3 When the Call-Off Contract Ends or expires, the Supplier will remove the Equipment and any other materials leaving the premises in a safe and clean condition.

  • Open source 15.1 All software created for the Buyer must be suitable for publication as open source, unless otherwise agreed by the Buyer. 15.2 If software needs to be converted before publication as open source, the Supplier must also provide the converted format unless otherwise agreed by the Buyer.